Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Mess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Time was bad never showed up the contractors never even called to confirm
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Low quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Richard did not service this oroduct he seemed not to know much and shiw ne ni instructions
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
can't cancel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.impossible to cancel tech support visit (impossible)
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
The worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never use geek squad again. Terrible service. No one cares. This is why companies go bankrupt
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
None of my purchase has been delivered and setup.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No merchandise. Nothing is setup. This review goes for my complete order.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Terrible Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician came back twice and couldn’t do the tv mounting so I had to hire a handyman instead.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Great service from Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and installation service from from the Geek Squad. Well worth the price for the service.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty expensive. I could’ve done it myself. They couldn't even connect my speakers!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
billed twice for hook up
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.then they did not even hook up my surround sound speakers to it. Never again!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Great Job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and set-up new TV connecting to internet and logging into app accounts.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Would not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the service that was provided for my tv.
This review is from Add-On TV Setup, 55" or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No purchase therefore no review ........there’s nothing to evaluate.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad very knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad did a good job of installing my television. They also answered all my questions.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Didn’t finish all connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On time that’s about the only thing that went smoothly
This review is from Add-On TV Setup, 56" to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Lousy TV setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got a 3rd pty guy not Geek S as I thought I pd for
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Waiting for install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got wrong wall mount and still waiting on new install on right one!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
FAILED TO UPGRADE NEW TV ;CABLES REMOVED FROM
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.receiver, to contact District field manager. no $$
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Still can't watch DVD and vhs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service when you pay to have something hooked up but still doesn't work
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry if your movie playing devices aren't working correctly. Some DVD and VHS players are not comparable with modern televisions. Your Agent should have discussed this with you during the install Please give us a call at (800) GEEKSQUAD or (800) 433-5778 and we can go over the details of your install with you.
Rated 1 out of 5 stars
Installation was poor and incomplete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your service deliverer did a terrible bad job, did not give any instructions and no follow up.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No one came to my home to install my tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My debit card was charged for a service that was never provided!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Joan. Thank you for taking time to connect with us on this! I'm so sorry to hear about this weird charge on your card. We'd be happy to look into this with you and get it revoked if it never happened.
For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.