Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 18776 reviews
(18,776 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek squad third party
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with third party delivery guys awful
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horribleservicd
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up with not even a courtesy call twice
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Unfinished
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not set up Netflix. Said that all I had to do was press the button Does not work!!!!!
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
No service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bombed! sent men who couldn't do the job. Got order wrong!
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking time out of your day to share your thoughts with us. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Too expensive!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why do I have to pay fir them to set things up? I pay enough fir the product. Ridiculous
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
This service not needed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Again, no one came out before installation to see what was needed
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking a moment to share your thoughts with us. We do our best to ensure you will have the right services for the installation of your products and we regret that doesn't appear to have happened for you. Should you need further assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Not required
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service should not be required. All I needed was the mounting of the tv.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi kdisanzo – Depending on the services performed, the TV Connect and Setup may not have been needed in addition to the mounting. We’d like to go over this with you, so please give us a call at 1-800-GEEKSQUAD (1-800-433-5778).
Rated 1 out of 5 stars
Cancelled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was cancelled due to my great nephew connected my Moms tv...
This review is from TV Setup, 55” or Smaller
I would recommend this to a friendRated 1 out of 5 stars
Never used this service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COVID-19 happened and we installed the TV ourselves.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Mary. Thank you for taking time to share this with us. We appreciate you letting us know what happened and respect your safety. If you have not got a refund for that service, we should be able to do that for you, since we didn't do the install. For further support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No delivery at tome and date that was scheduled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was scheduled for a delivery but no one showed up and no call
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. We can certainly understand how frustrating it can be to have a missed appointment, and it sounds like you need to get your new TV right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disaster
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing works. The guy could not get things to work. Paid for nothing.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Installed poorly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have the installer come back twice because it was installed poorly
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Subpar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed. I think they could have been better at their performance
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
No help
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They weren’t able to help. I should have received a refund
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for sharing your feedback with us. We're sorry that you didn't find the help that you were looking for. If your installation services were not completed, you may be able to receive a refund. For support with this, please call us at 1-800-GEEKSQUAD, 1-800-433-5778.
Rated 1 out of 5 stars
Didnt explain tv features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They, didnt explain the tv features and didnt hide the cables
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrible it doesn’t work!!! They did not set it up
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible it doesn’t work!!! They did not set it up
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to let us know about your experience regarding your TV setup. We are glad that you came to Geek Squad to get that set up for you. Getting a TV setup is a great way to enjoy your shows and films! We apologize that the service could not be completed and about any inconvenience this has caused you. We hope that you give us another opportunity to better service you in the future.
Rated 1 out of 5 stars
THIS WAS NOT WHAT I NEEDED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DID NOT USE. SALESPERSON GAVE ME THE WRONG ITEM FOR MY APPLICATION.
This review is from TV Setup, 56” to 90"
No, I would not recommend this to a friendRated 1 out of 5 stars
Right staff to do right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff to do the word right the first time and on time.
This review is from TV Setup, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Not impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not happy with the job. Left the tv not centered.
This review is from TV Setup, 55” or Smaller
No, I would not recommend this to a friendRated 5 out of 5 stars
Professional, competent and friendly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TJ and his assistant were quick, tidied up after themselves, and figured out how to work around the fact that our installation wall had built-in ironing board inside it from the opposite side. They figured out how best to proceed, always checking for our opinion, working around that and a couple of other issues. In the end they made it all work, then made sure we understood how to use the tv. Very pleased.
This review is from TV Setup, 55” or Smaller
I would recommend this to a friend