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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 922 Showing 18,421-18,440 of 18,776 reviews
  • Rated 5 out of 5 stars

    Installers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, professional, clean appearance. Felt very comfortable with them in my home. Answered all my questions in a way that made me feel comfortable and informed. Did not rush with probably silly answers to questions I had and treated me respectfully. Would definitely recommend this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can only hope this installer comes to you.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The younger lady installer was so knowledgeable and efficient it gives me great pleasure to offer her a great review.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    yes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great by the people installing. Having a tv stand that would have worked with a sound bar would have made every thing soothies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Square installed my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative installed the TV and connected it to my devices quickly. He was courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a fine job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time. They worked efficiently and had our tv mounted quickly, just the way we wanted it. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Tv Balcony Bedroom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up & connected our new TV and made sure everything was adjusted correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend Best Buy Agents

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was excellent. He hooked up our tv & installed the apps to our smart tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked in timely manner. Also hooked up sound bar. Great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service by geek squad! Highly recommend their installation services, well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, reliable!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad is always professional and patient! They come in, get the job done, and get out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great agents and very professional - would certainly give them high marks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Detailed Instalation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my TV; very quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TO MY RESUE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the GEEK SQUAD out for both a TV issue and a printer issue, both bought from Best Buy. This person was so awesome, repaired my TV in under 10 minutes and my printer, which had not been working correctly for 2-3 weeks, in under 5 minutes. And, he taught me how to troubleshoot my printer if my issue returns; and repair it myself. Who could ask for better service?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful setup and running show.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful in setting up my TV and getting me started.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the greatest!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery man was efficient, pleasant & very knowledgeable. He connected the Roku to my wifi in no time flat & quickly showed me how to use the remote. Getting the tv delivered from Best Buy was a total nightmare but this experience with the Geek Squad more than made up for it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional, courteous, even wore foot coverings while providing service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service ever !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael Downie was an amazing technician. Not only did he install the tv. He connected it to all my devices and explained how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Skilled!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were skilled and helpful at putting this up thx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional 10/10

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeksquad members did our setup. Very professional, friendly and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't received such a service but it's probably good :) I don't know why it seems like I've received such a service.

    I would recommend this to a friend