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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 926 Showing 18,501-18,520 of 18,776 reviews
  • Rated 4 out of 5 stars

    New TV set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great knowledge and on time and courteous. we need more help with DVD player connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad eval

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so impressed with my “Geek” He really helped me set up and understand my new TV and was very patient with all my questions!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tv mounted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were good and they did the job just as I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely great service Techs were friendly could track arrival time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very kind customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only talked to them by phone and the lady was very kind. I have scheduled to receive a replacement for my TV because the open box-excellent that I bought was inop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech did a great job! My cable system uses their remote and not the one belonging to this 24" TV. He programed everything as needed and showed me what he did. I can count on this tech to do good work. He has done several service calls for me and very happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad mounted my tv to new stand and hooked up all my devices. Only item they couldn’t hook up was my old wii. But they told me what I needed to buy so it would work. So now every thing is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, friendly and knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff arrived on time with necessary equipment. Unit installed efficiently. Explained how to use it. Answered all my questions so that I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy on the phone did a great job helping me get the right TV for me. No pressure. Then the guys to install it was very professional,in and out in no time. I have had no problems with installation or performance of this TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very patient with me on how to work TV using my Ruko that I already have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can't Live Without The Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know what we would do without the Geek Squad! Every time we have any sort of technical issue - they are reliable, quick and fix all of our problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery crew

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 2 fellows that delivered my tv and installed it were the best. cleaned up all the packaging. really a great experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my console stand & tv very pr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service i received was outstanding & very professional..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad set up everything exactly the way I wanted, answered all my questions and even added a bit of good advice for future use. Very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Inconsistent volume level. My identical set doesn’

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep having trouble with the volume level on this set. Sometimes I have to turn it up to 100 to hear anything instead of 40’s. I think it was defective or tech mid-set it. He thought I had a satellite dish. I have only UVerse. I have an identical set and it doesn’t malfunction like this so think it’s the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best install ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great to have people who really knew what they were doing. Very knowledgeable, professional, quick and on time. Thank-you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved this Service from Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who came to help were early, communicative, friendly, efficient and redesigned my system perfectly and neatly in record time. Money well spent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The easy way to do tv install !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and thorough, added all my apps and verified they worked as as well as balanced my tv screen levels... will use again !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    always happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    every time i have used geek squad service i have very happy. they try to get every issue resolved. i could not have done the job myself and both of the men got it done so quickly. you won't be disappointed.always happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives worked until the job was complete. The guy in charge answered all of my questions, pointed out some tips that would help operate the tv more efficiently. The recent tv is just like the previous TV purchased in February of this year, only smaller.

    I would recommend this to a friend