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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 929 Showing 18,561-18,580 of 18,776 reviews
  • Rated 5 out of 5 stars

    Geek Squad installed my TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooper was great. Very helpful and professional. Arrived on time and got the job done!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent and courteous!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was timely and courteous. I had to go to work and they were able to work within my timeframe. I was very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jacob gets 10 + stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jacob is a jewel!!! His communication, follow through, expertise, friendliness in un matchable!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I'm unhappy for unforseen additional expenses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would imagine that after spending $4k+ I would be excited about my installation, instead I'm upset. Somehow I was supposed to know that it would be additional charge $100 to get tv installed above a fire place. Ok. Even then that's fine. But it would have been nice for them to tell me prior to connecting that they would charge me an additional $40 to connect my sound bar. If I would have known that I would have installed the sound bar myself. I had toptech purchased it should have been included at least the sound bar connection. I would have still have them mount my tv even after paying the extra, but not the sound bar. The guys were nice and tried their best with my set up. I'm unhappy for unforseen additional expenses and not good communication on some of the charges.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Signal Problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the problem I had with the signal cutting out from my receiver to the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mister

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James the salesman and Brin the installer made my return to Best Buy very comfortable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't know, privet contractor.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need a teck to come back and line ever thing for me. Line voice up with sound and dial in sound bar. Please call or e-mail me so that we can get this problem fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Class TV set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job of setting up and getting my new Sony TV up and running. Also took their time explaing how the remote worked. A happy customer, would use again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD RULES!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were professional abd hooked my sound bar and TV up, then showed me how to work it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earily, Pollite, Helpful and Attentive.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua arrived earily and was very helpful. He answered any question I had and was knowledable and pollite. He finished the job in good time and to a high standard. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    N/A

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justus and his associate were so helpful in setting up the TV. They are a great team. (Sorry, I didn't get the associates name!)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgeable and efficient service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable about wiring in our building and replaced obsolete components that corrected our signal problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service on time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technicians were professional and helpful. This is the second time I have used your service and am completely satisfied. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys know what they were doing. Fast and cleaned up after themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart tv set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my smart tv set up and explained things to me. They were very understanding and patient in answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek Squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentleman that came out to my home switched my TVs and connected all the cables and set up my remote perfectly. They were professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got the job done fast and easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service men where great with the setup and couldn't have been better people.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GJBC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not enough time spent with me to feel comfortable on using remote to access menus compared to my old remote. Foundbar, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GEEK squad representatives were great. The team arrived on time and did professional job from start to finish. Set up included the television, internernet unit with modem and DVD system. They were friendly and took time to show me how to work the remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad team was the Best. They were very efficient and knowledgeable. Greg took the time to show us how to access everything and navigate our new smart TV.

    I would recommend this to a friend