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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18776 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 931 Showing 18,601-18,620 of 18,776 reviews
  • Rated 5 out of 5 stars

    Great installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job by Chris and Demetri. True professionals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Support

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an installation issue and the geek squad was relentless in getting the issue resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got all my set up going & I would recommend to anybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and patient took the time to explain the new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install and setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man from the Geek Squad was extremely nice and knowledgeable. He had everything up and running in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very fast install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted within 10 min. I had all the mounts already in place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent stereo setup job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zach and Brandon are friendly and knowledgeable! Both were able to setup my TV Stereo system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice polite service member and did a good job.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time to have anyone setup a TV for me. The squad member gave me good feedback on arrival time. He got the TV setup for me in very timely mannet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Member was the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome professional service. Friendly and extremely knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Analyzed the problem and corrected it. Very nice Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall tv. Huge screen. Perfect look on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my projector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my projector and fine tune the receiver settings for my home theater.I am glad I used geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent setup of new tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up of new tv. Made sure connections were in place. Very pleasant man

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and staff. Would use this service again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad was fantastic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in set up my television, no problems, then knew what they were doing. Professionals had a great job. Explain everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love Best Buy service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second team of agents were 100% helpful. They were knowledgeable, efficient and effective. The first team not so…. maybe 15%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an excellent job. Fast, easy, and took the time to show me how to use the remote, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    yourtvguys

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    your workmen were very friendly and professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a very professional installation.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set up Tv and hooked up all devices very professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professional and friendly doing a great job settong up our new tv.

    I would recommend this to a friend