Customer Ratings & Reviews

They arrived before the scheduled appointment time and had equipment installed in no time

BB is just the Seller, who has a contract with the Installers as the 3rd party. You must be Honest to your buyer who would anticipate BB installing. In ORDER entry process, you have to set up Installation date on the Nose. Do not let your 3rd Party to set up after 10 days from your Sales. Buyer would expect your BB installation 10 days after PURCHASE. THIS IS A KEY TO FACE TO IMPORTANT BUYER.

The set up was OK but a sound bar was supposed to come with it, was missing, so another appt. was needed.

So far it’s working second tv I have purchased with in two years. I hope this one lasts longer then a year and 3 months.

fast + neat job .shoed up on time .very friendly.

The tv is fine hower the saleswoman ordered the wrong size frame for the tv. A 55” was sent and I need a 65”. I need to return but I had cut up the box before the Geek Squad installed the tv

Not as good of a signal as we had hoped. Couldn’t get some of the local channels.

OK, but disappointed I haven’t been able to hook it up to Prime or YouTube Tv on my phone?

After flooding in the hurricane, I purchased a new flat screen, sound bar and installation. The service at the Hickory store was great, and I scheduled delivery and Geek Squad installation once elec, insulation and drywall were completed. At the installation wrap-up, I realized the tv might be too high because I had purchased cabinets to go over it, but did not have the dimensions at that time. The tech assured me this was covered and to call the store within 90 days if I need them to return and lower the tv. I did so yesterday and the store transferred me to the 1-800 number and told me to ask for Home Theatre dispatch to schedule this. The service rep who answered the phone instead placed me on hold and contacted the district mgr for the area. I was then told that there was only 30 days of coverage and I would have to pay an additional install. If I had been told this originally, I would have gotten the measurements sooner instead of continuing to work on rebuilding my home. I feel that you should honor what your employees told me at the time of installation.

The customer service I received during the delivery and install process was deplorable. After I scheduled my delivery date, I received a phone call canceling my delivery. When I inquired as to why it was being cancelled, the representative could not adequately explain why. As a champion of diversity, I must say in a factual way, that there was a profound language barrier. While the rep attempted to explain, both the phone connection and the rep's insufficient training prevented her from conveying her meaning. When I rescheduled, I again received a phone call cancelling. I was told that my tv could not be delivered. I was the told the only way to receive the tv would be if i picked it up myself at a location over an hour from my home. Best Buy reneged on their responsibility to deliver my tv. I cannot in good conscience write a positive review, and would suggest that prospective buyers understand that promises of delivery will in all likelihood be broken.

TV connect and setup is misleading and very poorly written. It says, "Have a Geek Squad Agent quickly and professionally connect your TV to your video components.' (there is more but you can read it for yourself). They came said they only do floor mounts. Heck I can do that. What I wanted them to do and figured they would do from the wording is take my old TV off the wall and hang the new one. They said that would be $250. I said, OK I will pay it. They said that they did not have time. They did not offer to come back. They only said "sorry we have to be in Newberry". And they only had 20 minutes to do the job. So I paid $149 to only have them unbox, and plug in. They only allowed 20 minutes. Never ever get this service. It is misleading and there is no indication that it is only unboxing and plugging in cables. The ad also says making sure the software is up to date, etc. That by itself will take at least 10 minutes. So, they allow 20 minutes to pull the box of the TV, screen four screws on the stand, plug in a couple of cables and leave. You cannot make sure the settings are right in that time frame, which is also in the ad. By the way, I told them to leave it in the box and I will take care of the mounting like I did with the first TV. That way I will know it was done right. I am so disappointed, next time I will just order the TV on line and be done with it. Very misleading advertisement of services.

He was obviously training Tomasz, never looking at me. He had said she doesn’t have internet. Never looked at me, and ask me if I have internet. Very poor installer, I was very upset. He never looked at me as he was training or asking me!

I was scheduled to have my set hooked in the afternoon. A Geek Squad rep called me at 8 am to tell me it would be an additional $50. I don't know if he wanted cash, but it seemed like the price went up on the day of the install for no apparent reason.

I ended up returning this purchase. It was not the quality that I wanted. There was not the thoroughness of information given by the setup persons that there should have been. If there had been, I would have not accepted the TV.

This 98” TV needs three people to set it up on the stand. There were only two people that delivered the TV. I have to put the stand on myself. And worse yet, they didn’t even know how to install the stand on the TV. I had to figure it out myself. And I have to pay them 200 bucks. I would not recommend the geek squad for any TV larger than 75 inch. But for that size, the customers can do it themselves and save $200.

I have not had a chance to use the product much but so far it works as advertised.

The agents connected my TV to the soundbar. It took three different visits with different agents to finally claim everything was connected. It still is not the way I wanted it to be.

Nov 30, Hiral the GM in Folsom is very rude, disrespectful, poor behavior and customer interactions. He was in our face for no reason. The other 2 people in TV section also had attitudes. We went to buy 6k worth of TV and speakers and asked for installation for Total tech membership we paid in June, instead he started being rude. Is this the experience best buy is representative of?

Very little service for $200 ! Unboxing and turn with no user manual to help me learn the TV!

Scheduled through the local Best Buy store (twice) and told them EXACTLY what we needed done and they said "yes" that can be done by Geek Squad. When the work was done, about 25 minutes worth...the person charged me $266.00 because he said that was not a Geek Squad service. The guy told me if I'd used the word "troubleshoot" in my store request it would have been covered for nothing!