Customer Ratings & Reviews

There was nothing for the agent to do except to unpack the box which was a gift from my son -there was no installation and the agents should not have charged me at all, The original request was for an Eero system which was installed by the leading Geek Squad person. I should be reimbursed for the so called TV install

First, let me say the set up and whole process was exceptional and quick....EXCEPT- the tech blew through the TV permissions and did not allow me to agree as I see fit. I do NOT allow Samsung many permissions on my phone but had no chance to block those settings at the set up of my TV. I am not happy about that!! It should not be the tech nor Best Buy's decision as to what I/we agree to. My recommendation is based solely on the hassle saved. It is worth it only if you are allowed a voice in your own living room!!

They missed first appointment. Made second appointment when they called to say they were not making first. Then missed the second appointment when they said I never made it which was not true at all. Would not recommend ever. Had to hire someone else. Plus they subcontract out the work and the left hand has no knowledge of what the right hand is saying or doing.

The service was terrible the Guys were cold an unfriendly kept putting TV in wrong area not were I told them, the y did connect TV ani just. Told them goodbye, I can told, an the next day they sent One guy to remount the 70 inch tv I had had to help him lft the tv. I would ñever recommend them too anyone.

Geek Squad did fine in delivering my tv. Was not good in helping me learn about my new smart tv. Follow-up visit was even worse. Two missed appointments and then late on the third one. Totally not helpful for me - I knew more than they did about the features of my new smart tv. Would not use Geek Squad again.

Worst experience with Corporate Geek Squad installation PROCESS. After 3 tries I gave up, cancelled the TV. There is -O- communication skills within your people/customers. Awful, time wasting, frustrating experience.

What a JOKE! They took it out of the box & plugged it in & hooked up 2 HDMI cords. I bought an 82" & the picture was horrible. Of course, after redoing the settings (I have had Samsung TVs before) the picture is better. I thought I was paying for calibration. What a ripoff! However, they did a great job on my wall mount installation, which unfortunately cost me ANOTHER $99.

The delivery guys did not set up the 75 inch TV saying it was not their job. After 3 days the set up guys came and they were rude and just put the TV on the table, started it and went away. They were very unfriendly.

A Third party installation crew delivered my new TV, picked up the old TV and left. They didn't even remove the new TV from the box. Very rude, unqualified group. BestBuy Geek Squad Customer Service intervened and I got a refund for the installation. Will be installing the TV myself. Do not let BestBuy send third party installers, you will regret it.

Wall mount was done well, but failed to connect surround sound speakers correctly and incorrectly wired audio tuner. They also refused to come back the same day to correct it and finish the job they started. On phone for 45 minutes to reschedule again after having to wait two weeks for the original install. Supervisor was unavailable.

I had an appointment scheduled for 8/8/2024. No one came to my house. How can I get my TV serviced?

The team never showed up to deliver and install the tv and when I checked online the delivery date had been moved out three weeks without checking with or even notifying me! Horrible service.

The absolute worst experience possible Totally incompetent More interested in up selling more items to me Totally botched job Had to hire an outside company to correct their errors and incompetence

The delivery company delivered the TV and then left. No one installed the TV, much less moved the old TV.

Service technician was unwilling to provide services beyond minimal product requirements. Ultimately, did not even perform those service and had to reschedule.

I paid for installation and all I got was the television plugged in