Customer Ratings & Reviews

Adam and Darek were very professional and efficient in their installation and in the subsequent install of the eero net that we added a couple of weeks later. I would be happy to recommend them and the services to anyone looking for assistance in setting up a system. They definitely exceeded my expectations.

Austen & Sami were the best. They knew what to do when coming in to install television & did not take no time. Both were as a team & communicated to me. Keep up the great work!

Bram went over & above to get me ready to work this TV. Took my call after he left my home & checked later. Texted him today & he responded. Couldn’t ask for better service & response.

Geek Squad arrived at my home when promised to deliver my new tv. They connected and set up my new tv in a very efficient and professional manner. Then the tech took time to answer any questions I had about the connections and tv features. All of this took less than 30 minutes, but it was done correctly. As s consumer of Best Buy, this is the type of service I expect from them..

The young man who completed our installation was great. Quick, careful and detail oriented. Offered helpful advise and responded to any and all questions. Nice job.

The agent installed, connected, and informed me on all operational procedures

These guys were GREAT(Ed and Zac) knew their stuff and had everything set up in 30-40 minutes. Went though everything with us so we understood how everything worked. Even moved our old TV where we wanted it

Allen from the Best Buy Geek Squad delivered and setup 2 TVs for me, a Samsung - 50” Class Q80C QLED 4K UHD Smart Tizen TV, and a Samsung - 55” Class Q80C QLED 4K UHD Smart Tizen TV. Both TVs are wonderful, great picture quality, great sound and easy installation with instant connection via WiFi. Allen made the installation a learning experience he didn't talk over my head with technical terminology that I couldn't follow and never made me feel stupid with the many questions I had for him. And thanks to Allen, I had a Great Installation Experience and now 2 Great Smart TVs.

Recent purchase of our 65-Inch sony bravia tv and accessories was outstanding!! Our store us Buckhead location atlanta ga. Leslie was a fantastic best buy team member and best buy should be proud she's on your team!! We are so blessed she helped us every step!!!! Thanks !!

We ordered our new tv online via Best Busy and direct contact with the Geek Squad as they recommended. The Geek Squad made and appt with us to install our new, but complicated, tv. The Rep arrived early and was very helpful and efficient with explanations and set up. We appreciated the service and bought the service contract from our Rep as he had been worth keeping "on hand".

The technician was very professional, explained thingsa clearly, and was able to troubleshoot all the issues connecting th tv to th exhisting equipment. Friendly and professional. He deserves a raise, a promotion and probably a vacation. 5 stars.

Absolutely the best service there is. They were on time they were very efficient very nice and patient and the one fellow named Justin was very skilled and he was very kind to me and my 96-year-old mother. I do recommend the geek squad I am glad I have them to help me for the next four years.

The install team was awesome, friendly, dealt with my (amiable) dog, and the oddities of our install. plus a donation to St Judes. I would absolutely hire them again

Installers did an excellent job. Went beyond what was expected of them. Could not be happier.

The technician was professional and very conscientious. He personally went through the multiple settings to ensure my viewing of the new TV optimized its capabilities.

The installers did a great job! They were very polite and informative while installing my TV and hooking up my existing surround system. He made sure I understood all the operating procedures for a new tv and answered all my questions as well as gave my some great advice on upgrading my old receiver to improve dolby atmos.

The two Geek Squad agents who set up my TV were very friendly and knowledgeable and quick. It was a very enjoyable experience. Thank you geek squad.

The gentleman that set up my new Samsung 65 inch TV were phenomenal. They even took off their shoe. Super respectful and professional. Will be recommending!!

Customer service and trying to get my tv delivered and set up. My original appointment was for Friday, June 23. Never showed up, and never called. I called late in the afternoon that day and for the next 5 days. No one ever called me back, no one knew anything. Kept pushing me off to another person and it was always someone else's fault. Yes, I also feel I should be compensated for what has been done to me. Finally, from Geek Squad, Ryan called me, explained what happened, and made a point to take care of it on June 28th. So yes, I was very upset! Geek Squad should be proud of Ryan B because he knows and respects customer feelings. geek Squad should be very grateful for Ryan B! Jodi

Tv setup was perfect and the taught me how to use my new tv! Worth the money!