Customer Ratings & Reviews

The Geek Squad agent set up our new TV to all of the existing components we have and everything works perfectly. She also explained how to use the new device and answered all of our questions. If we could give Cas Johns 10 stars we would!

The Geek Squad did a great job of setting up my television, sound bar and Blu-ray unit that I had just purchased. In addition they connected a prior purchase so that all components work together, television, Sound stand, Blu-ray unit and even a VCR.

My setup was so simplistic. Did unbox it put the pedestal on and set it on my credenza. I did handle the TV with kid gloves and make sure they were not touching the screen and everything was properly aligned and cables connected.

Excellent experience. Great people to work with from beginning to end. I had my new TV set up, then had a problem a day later and they came right back and determined that it was the TV, and replaced it immediately. The technician who came out both times was knowledgeable, efficient and friendly.

The gentlemen arrived during the window I received in my email. They worked efficiently and set up both TVs quickly. I also appreciated that they removed my old TVs.

The most efficient and well-done service I've had from recent service people. I appreciate that the techs took a few minutes to show me some of the features of my new device.

Geek squad agent Austen was very knowledgeable, courteous and professional! Very happy with the experience as a total tech membership free delivery and set up!

I am unable to lift a TV this size by myself so I needed the TV delivered and connected. The Geek Squad representative arrived at the specified time and was extremely thorough with the installation and instructions for operations. He also took my old TV which was extremely heavy and I was worried about how to get rid of it. It was definitely worth the price to hire the Geek Squad.

Geek guys hooked up my TV and showed the basics of how to work it. They were very patient with me with questions. They called in morning to give me an about time, then again as they were leaving a job, to give me a more exact time. I really appreciated that so I didn't have to wait around wondering when they would show up.

Both agents were very knowledgeable, courteous and friendly. There is nothing that could be improved about their service. They did the Geek Squad proud. Everything was explained and demonstrated with care and attention. Hope to get same guys next time round!

Great service! TV was installed and setup very quickly and efficiently. Geek Squad agent showed us how to work everything. He was very nice and helpful.

The guys that came out and delivered our new t.v. were great. They handled everything very professional and made sure I knew how to navigate our new tv.

The techs did an awesome job setting up my new television and made sure everything worked perfectly.

Leon and LJ of Maryland provided professional service while imparting product knowledge and demonstrating how to use the features of my new TV. I'm glad that I have Geek Squad membership because of access to experts like Leon and LJ; but most importantly, I have peace of mind and confidence in the technical support I received.

Geek Squad did another outstanding job for us. They set up our TV and took care of all the apps, etc. that need to be done. Best service!!

The crew was excellent and efficient. Walked me through the entire setup process.

The two gentlemen who brought me my tv were very friendly and knowledgeable. The one who actually installed my TV was very helpful. He made sure that I understood how to operate my TV, the tv remote control and the cable box remote control. I was very pleased.

Very easy to set-up and connect other equipment. Took 2 guys maybe 15 minutes total, It would have taken me at least an hour or two. They calibrated the tv, made compatible with my existing remotes so that was great. Very professional, took extreme care in unpacking tv from box, laying a pad down to collect dirt and debris.

They came a bit earlier than planned, but I have no complaints. The technicians were friendly and professional (which is more than I can say for the in-house staff), and had my television installed in less than 45 minutes!!! The Samsung 43 inch flatscreen is a joy to watch and I will be a returning customer to Best Buy at some point. Thanks again.

The installer was very professional and competent. Explained everything that I needed to know about my new TV's installation and start up. Recommend this option for people not tech savvy.