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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 18760 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the large TV size and the professionalism of the installers. However, some customers expressed concerns regarding the installation process itself, particularly the subcontracting of the service and the time it took to complete. The cost of installation was also mentioned as a point of concern for some customers. Feedback suggests a need for improved communication and potentially additional support during the installation of larger TVs.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 18,760 reviews
  • Rated 5 out of 5 stars

    Geek Squad members are the best in the business.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were the best in the business. Holden and team were so knowledgeable and helpful. All questions were answered and the hookup was quick and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with his services and would recommend Geek Squad to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV set up by Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up the new tv and connected all devices. They were efficient and patient. They made sure we knew how to use the smart tv functions and how to switch from Directv to antenna tv. I cannot say enough nice things about these thoughtful, helpful guys. They even made sure all the little styrofoam pieces fro the packing were picked up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best delivery ever from any company!!!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen who delivered & set up were great! Professional, positive attitudes, & knowledgeable. They took their time in explaining everything, weren't rushing to get to next delivery & were very helpful! Outstanding job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent and friendly service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who delivered and programmed LG 77-inch tv were very helpful in explaining the “how -to” of the set . Their professionalism Is second to none! Very friendly and cleaned up the place like nothing happened! Thank you guys!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest way!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to put up a tv. By having geek squad do it. A little pricy. But if it’s a big tv well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to bring my TV up to my second floor apartment and install it with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our tv.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Geek Squad was perfect. He got our tv working with the sound bar. He told us some of of our other equipment wasn’t working. Execellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad has been great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents set everything up for us. We ran into a little issue but Geek came back out that same day and quick-fixed it. We then ran into another little issue and Geek came out and fixed it a different way - the issue was not at all the television in either case but the soundbar hook-up that turned out to be very minor and easily solved!! We are extremely pleased with this television!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad did a nice job setting us up- worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alberto did a nice job setting up the TV and patiently explaining all the options and ways to use the Smart TV options and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 members of the Geek Squad that hooked up my TV were quick setting up the new one. They were friendly & funny. They also suggested what I needed to hook up another device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad arrived on time and set up my tv qu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience! Tge Geek Squad was friendly, professional and showed me how to use my tv after they set it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service from the Geek Squad team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up my new TV and connected all cables and remote use to my existing Xfinity box and remote. The two agents (Tom and Jesse) were very knowledgeable and worked efficiently and very pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect mount for the location

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin from Geek Squad installed perfectfully measured. Then advised on all the features. Extremely knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t order a 55” TV. I ordered a 43” TV. The Geek squad was excellent. They returned it and came back with a 43” TV. I could not have asked for better service from the installers but was disappointed with Best Buy. This is the third TV I’ve had problems with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Install

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and did an exceptional job installing and configuring the TV and internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and friendly. Worked carefully. Good choice to engage them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Service is always competent, on time, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These two men set up my tv and patiently showed me how to use it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provided some useful information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We contacted the Geek Squad to get some information about a new TV we had just purchased. The agent was fairly knowledgeable, but was hard to understand. I don't think we were able to explain the situation well enough for him to respond with the information we needed. However, let us add, that we use the Geek Squad frequently and they are usually right on and we would recommend them to anyone.

    I would recommend this to a friend
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