Customer Ratings & Reviews

Very informative men=set up quickly and answered all our questions.

The technicians came and removed and replaced the 65inch TCL Roku TV while making it a point of explaining to me what they were doing during installation. They also offered to show how to operate the TV. Outstanding customer service.

They mounted my TV and soundbar on the wall, did an excellent job, As it is always best when you buy something from Best Buy to have them come and install it for you. I could not give them a higher rating, they are the best !!!! Always very courteous and informative, they always answer any questions you may have.

Michael and Sean came from the Geek squad to install our new TV and put the bracket on the wall for mounting. We had several issues with our older receiver and DVR player connecting to the new TV. However, Michael and Sean were very helpful in resolving the issues. We definitely were impressed with their professionalism and knowledge of the equipment. Great job guys!

Installation was fast and perfect. He did everything I needed, especially all of the connections. Remote worked perfectly.

I was a little concerned when I was told by the sales staff that the install time would be "sometime between 7:30 AM and 7:30 PM" However, there was a follow-up Email that narrowed the time to something much more acceptable, and the installers even called to say that they were about 10 minutes away, which was very much appreciated. Both installers were competent, efficient, worked well together as a team, and had a sense of humor. They patiently answered all of my questions, even the ones that I asked more than once, and even took the initiative to tell me things that I hadn't even thought to ask about. I was very pleased with both of them and with the installation.

The tech did a great job of setting up the TV and explaining what needed to be explained.

Alberto did a nice job setting up the TV and patiently explaining all the options and ways to use the Smart TV options and remote.

We have used the GEEK Squad x 2 TV installations. So Happy with their service. They did not leave until all was hooked up, working with our internet service and they showed us how to work each TV unit .

Having never used the Geek Squad before -- we just graduated to a big-screen smart TV -- I did not know what to expect. As it turned out, the Geek Squad folks who showed up at our house were terrific. In addition to setting up our TV quickly and smoothly, they were knowledgeable, friendly, helpful, answered all our questions, and made sure our viewing experience would be just right.

The two men that came to install the TV and sound system were extremely nice. They cleaned up all of the cardboard and papers and took it all away. They made sure that we knew how everything worked together.

Agent, Jason, was very helpful and mounted TV and helped reconnect to Wi-FI, etc. Very dedicated to helping and giving assistance.

Great service. He took the time to show me how to operate the remote and even suggested I use the old remote control system because I was used to it. I love my new TV set.

The gentleman did a terrific job in setting up my TV's and took the time to get me signed in to Roku an showed me how to navigate through my Smart TV's.

TV installed quickly without any issues. It was a basic install using the stand and put on my bedroom dresser.

These people knew their stuff. Answered questions & offered great advice!

the agent was very friendly. He did the setup o of my TV in a very effective manner. He answered all my questions. The whole setup was done smoothly and with no delays.

I had them come out 2 time, the first time they came to deliver and set up, they were very fast, also they showed me many cool Features on my new tv I didn’t even know. The 2nd time I had them come out and install it on my wall because I felt the tv was sticking out too far from the wall they were super fast and the install went perfect.

Agents installed my new Sony Bravia OLED 55”, Sony 4K Player, and Sony Sensurround Sound System with professionalism & efficiency!!! The Home Theatre visual & sound effects are outstanding!!! Could not be happier with Service & Product!!! On a scale of 1 to 10 , it’s a 15!!!

The 2 Geek Squad agents arrived within scheduled time. My new tv was installed easily and quickly. They helped me set up an account since I have slight vision problems. That was very much appreciated.