Customer Ratings & Reviews

very knowledgeable and professional team and tidy up after they left

I think that $250 to mount a tv is ridiculous! The mounting cost more than the actual tv

Very satisfied with overall installation. Service Rep was very professional and knowledgeable.

I had the worst experience of my life ! I was so disappointed by my experience. I bought the tv in November and was told I would have to wait a week for the installation. A week came and went by and it turned out that my installation was cancelled without any notification of the cancellation! I called and they supposedly re scheduled and put it another week back . So, the next week came and went by again. When they didn’t show up I called again and come to find out they never rescheduled my appointment! Finally after the weeks and several calls to management my tv was installed! I was extremely disappointed and frustrated with the customer service and extremely dissatisfied with the end result! I had to take time off of work just for the service to be cancelled without notice! I would not have been upset if there was communication! No email or call was provided! Thanks, Najee

Geek squad resolved the issue we had with audio on a timely basis.

The agent called to cancel a few hours before expected delivery. We had waited a month for the delivery date. He promised to come 3dsys later, but got no confirmation. Called BB and was told that agent could not reschedule as he was a third party and wait for system to update same day. Did not update, made several calls as directed. Got passed around, no resolution. Got a case number, told issue was escalated and would receive call next day. Received text to reschedule. Checked BB first available, 3 weeks away. Called and case numberade no difference, told to wait 48 hours for update again. Terrible customer service, just reading corporate dialogue and placating with lies. No accountability. They cancelled appointment and expect us to go back to end of line and wait another month.

They did a great install on my tv and explained how to use it all

This installation was supposed to be free. Geek Squad wasn’t available to install so they used their install contractor. The 3rd party technician showed up without help to bring the 98"tv into my house. I ended up helping them bring it upstairs and mounting it to my wall. They also didn't have all the components to install the wall plug and hdmi cables and ended up upcharging me $650 on top of the supposed free installation. Sad part was that he didn’t let me know that I was being charged more until the install was completed. I called Best Buy and they wouldn't help me since it was a 3rd party and instructed me to call the installer to get a refund. Once again no help there either. So ultimately it costed me and Best Buy $1050 to mount the TV.

The agents mounted my TV and set it up and showed how touse it.

The Tech person is knowledgeable but he doesn’t have anything with him. He needs a short power strip, HDMI cable, and a laptop to setup the Logitech remote. Luckily I have HDMI cable and a low grade extension power cable. He told me to add AppleTV myself since he doesn’t have his laptop with him.

Products are wonderful and was installed perfectly!

The agents installed the tv and soundbar quickly and neatly

On time, quick to complete. Great job. Went above and beyond.

If we did not have the geek squad do this, we would not be watching our new tv today.

The agent mounted and installed all our TVS (7). He was very professional!

The agent mounted and installed all our TVS (7). He was very professional!

The installers did a great job. I would recommend the Geek Squad installers only.

Great service on time and very clean and nice people

The agent mounted my tv and got it connected to my devices

Good service tech. Efficient and knowledgeable. Recommend