Customer Ratings & Reviews

They hooked up TV and soundboard and dus an excellent job.

Mount is great for my 65” TV mounted over my fireplace

not much to say about tools for mounting..........

Quality installation and service but too pricey for multiple installs at the same location

The geek squad crew did a great job mounting my TV.

My installer was very knowledgeable and courteous.

Mounting was done very professionally and the quickly.

Professional and knowledgeable thought out of the box

i would recommend this seevice to a fried or family member

The agent who mounted my tv was fast and friendly.

This is very nice and easy to use. I would get it again

Perfect.....no complaints at all. Fast...neat and prof.

Recommend by magnolia.............................

They were sloppy installing and hiding cables leaving them tangled and sloppy leaving mess on floor . They did not slow me how to set up additional apps.They were in a hurry due to having too many other installs after me and not enough time.

Great service and got it done in a good time matter

Have lots of remotes they helped me understand them.

TV was t set up correctly, it was installed with the cord pinched and contractor for sheet rock wasn’t able to remove tv from bracket to do the wall work. When they came to fix it the string was frayed and Best Buy said they’ll replace it if I remove it myself and pay to reinstall

I had an army of staff appear to hang three tv's. A unsupervised unwatched staffer left two visible extra holes and a pencil line on my white wall where he missed the studs , but said nothing. I saw it later after he left. The other installation had a blue-tooth transmitter problem until I realized the staffer had re-attached its power connection, after hanging, to the TV USB instead of its own power supply. Apparently the transmitter has to be manually turned on every time which is why it had its own continuous power supply but the staffer told me it did not need it. They did not have anything on hand to remove their hand prints from the screens until the supervisor showed up and I had to ask for it .

I ordered this product and installation on 12/30 of 2021. The Best Buy team botched my delivery for 3 weeks straight, for reasons ranging from “the wrong delivery address” to “the bracket was not located at the right store” I spoke with several team members in the store and on the phone. Nobody seemed to know how to help or what the problem is. Save yourself the trouble of booking through Best Buy. My advice is to buy the hardware(mounts, etc) and find a service online (taskrabbit or other) to do the mounting and installation for you. Geek squad and Best Buy do not have any idea what they’re doing when it comes to these services, they take your money and then they go and hire another third party and when there’s some type of miscommunication, they’re basically just a middle man that doesn’t know how to help. Do yourself a favor and book directly with whoever will be doing the installation. I will never be using this service again. My updated delivery time and date (after the third or fourth time being rescheduled) was yesterday, 1/22/2022. The delivery window was between 7:30 am & 1Pm. After not receiving any notifications or calls all day, I get a random call about 5:30 PM from a guy saying he’s here to install my tv. They sent one guy with no help (I have a big heavy 84 inch Sony Bravia) so obviously he needed my assistance. He then proceeded to tell me about how he deserves a tip because the bracket was located 45 minutes in the opposite direction from the store they told him it was at (Apparently they told him to pick up the bracket from Hawthorne, CA but it was located in Sherman Oaks) Obviously he did not receive any tip. These people will give you the run around and make any issues seem like it’s your fault or like you made a mistake. The only mistake is giving your money to these people.

Im giving Best Buy a 1 star..should be a half a star..the salesperson picked out what I needed. wrong piece..I took it back to the store..they said this is what I needed..took it back home wrong piece..drove back to the store..this my 3rd time going and coming..25 miles each way..told the salesperson to let the installers pick up the pick and bring it to my home..they get there ..wrong piece..I took the wrong piece back to the store canceled my order ..was given a phone number to call heres the kicker..Im not talking to anyone in the USA they're in the Philippines now isnt that something