Customer Ratings & Reviews

The contractor installers took approximately six hours to hang two TVs. Despite repeated attempts to make the TVs level, neither TV is level/straight, Furthermore, the installers marked up my walls which were newly painted, and the pencil marks in particular will not come off the wall. Last, they were supposed to call me when they were on the way to my house and never did.

Nothing special wish they would give you option to hide the cords it kinda looks ghetto to be honest

The third party company provided such a bad service, they were supposed to arrived between 8 am and 12 pm, the technician called me at 12:50 to tell me that he was so busy and was coming late, finally when he arrived at almost 2:00 pm he said that if I wanted he could cancel the service when I told him that I was expecting another technician that was going to perform another service with my cameras. Also, he was in a rush all the time, I would Not recommend the third party company that Best Buy uses when they cannot provide a service but I would definitely recommend the Greek Squad, they always provide great service and are the expertise when it comes to installations or recommendations plus they provide great customer service.

Best Buy stated they would perform a TV installation between a 7AM and 1PM window. 1:00 came and went, and no one called to make any contact about our installation and no one showed up. I had to contact them two separate times to find out why no one showed, and it resulted in a third party vendor (not geek squad) coming out for the install. They didn’t arrive until 3:30 PM, which was 2.5 hours past the latest part of the initial delivery. The third party who showed up stated they didn’t even know about the delivery until a few minutes before they arrived. This was the second huge blunder that Best Buy made with me with a TV delivery and installation in a 48 hour period. I have sent emails to the “store leaders”, and no one even has the professional courtesy to respond. Very sad and disappointing to say the least. I am done with Best Buy.

This Rocketfish TV wall mount is advertised as "Full Motion". After they installed it for me, I found out it doesn't adjust vertically to raise and lower the TV. It should be able to do this if its advertised as "Full Motion". Very disappointed!

Install was ok overall, but put a 60 hz hdmi instead of 120hz

Absolutely the most horrible experience I’ve had with a delivery and install. They show up and sit in my house for 2.5 hours waiting on second tech to arrive. Then the Tv they brought didn’t work. Waited another week for a TV and the techs strip the inserts out of the back of the Tv and damage a $4,500 chair in my house. Then I wait for a third time to get the TV. Of course now I’m arguing to get compensation for the service fee I paid. Best Buy should be embarrassed.

The agent updated the programming on the TV. He also connected the sound bar to the TV but it only works with the TV, none of my apps like Netflix or Hulu. Very disappointed. I’ve tried to call the store but no one ever answers the phone. Will need to drive to the store to get any assistance with this

I wanted to give this service "0" or negative stars - but not an option. Nothing could be done. The representatives somehow took down my internet - so no WiFi (and middle of a work day). They could not get it back up - they called my Internet provider who reported signals transmitted to modem with no problem. The representatives suggested I buy a different router; I did - no results. They left - no internet/wifi, no TV connected. I was extremely disappointed; these were apparently NOT regular Geek Squad but 3rd party contractors who kept saying "we don't know anything about Wifi". Subsequently, the REAL Geek Squad came out a week later - and I could not be more delighted or happier with their service. They were AWESOME. I will stay a Best Buy customer solely because of their amazing service recovery!!

Bought and delivered with Amazon (cheaper and more reliable). Found handy man online to mount (cheaper and more reliable) Best Buy service is terrible and bad communication, be ready to be on hold with India for 3 hours with no result

Two guys on my Squad one experienced and one amateur.

VERY POOR SERVICE - THE TECHNICANS ARE YOUNG KIDS PICKED WIHT MINIMAL TRAINING WORST COMPANY AND THEY WILL MAKE IT A NIGHTMARE FOR YOU TO GET ANYTHIGN INSTALLED - TOTALLY DIFFERNT WHAT BEST BUY SALES PERSON SELLS YOU AND WAHT GEEK SQUAD INTERPRETATION IS OF SAME - HAD TO THREATEN LOGAL ACTION FOR THEM TO FOLLOW WHAT BEST BUY SOLD US

Second mounting and connection and we again loved the tech! Unfortunately he still doesn’t have a truck with supplies, again no hdmi cables and no cable/coax hardware. He was very sorry and extremely proficient, but it’s not his fault! Can’t believe it happened a second time. Very bad Best Buy. Crazy that an Elite member has to worry about cables!!

This product is necessary for mounting the television on the wall

Read title.... why pay for something that realistically should be free

The tv is defective and Best Buy states I am past the 2 week return window by a few days. The back of the TV is not secure/attached properly and has gaps between the hdmi ports and the back of the tv. Stay away from this one. Best Buy had good customer support at one time, but no longer.

Terrible service. Had to cancel due to continual delays. We needed help but didn’t get it!

The agents had clearly never installed the box behind the tv. Did not have the correct tools, did not cover the mantle, did not have a broom or a vacuum. The tv was left off center and not level. I called them they said they would come back and then didn’t. Proceed to tell me I had to pay $125 for them to return because I “signed off”.

We bought 2 new TV’s Scheduled installation through Best Buy. We did not realize they sent a third party installer to install. These guys were a joke, they had no clue what they were doing!!!! The one TV was mounted no where near a plug!! They put huge holes in our brand new home build and damaged drywall. We are now waiting on Best Buy to repair the damage. Which in itself is becoming a joke through CRST solutions!! Don’t allow a 3 rd party into your home!!! The Geek Squad did fix the mounts eventually. That job was ok!’

This was misrepresented by the in home specialist as a liability insurance premium that Best Buy charges to protect themselves for any damages caused during install. In addition I was told I would be refunded this amount after install when in fact it is hidden additional installation fees above and beyond the $219 I paid upfront for delivery and install. Buyer beware !! The installers however were very professional and completed the job after 3 Best Buy order cancellations and one install reschedule without notification.