Customer Ratings & Reviews
- Model:
- TWS100STP-GUS
- |
- SKU:
- 6422796
Customer reviews
Rating 4.6 out of 5 stars with 888 reviews
(888 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Smart Light String 100 LED RGB Generation II for its brightness, ease of use, and customization options. Many find the setup quick and easy and appreciate the vibrant LED lights. However, some customers express concerns about the price, app functionality, and connectivity. A few also mentioned compatibility issues and wished for a longer string length.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
Rated 1 out of 5 stars
Was pretty cool for the 30 minutes when it worked.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive. Kind of cool. Died after 30 minutes. As you know, When your tree lights die, you have to remove every ornament from the tree to take the tree lights off. What a dissapointment. For such an extreme high cost, I'd expect decent quality control.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Thank you for the feedback. Our User Satisfaction team can support you and help you solve the problem you are experiencing.
Please get in touch with us using the "contact us" form found on the Help section of our website.
- Cons mentioned:Price
Rated 1 out of 5 stars
Nice but power issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Greta lights, but only lasted one season. Pretty expensive for an annual purchase. I purchased two 100 strings and two 600 strings, and both 100 wouldn't power on for their second Christmas season.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Please get in touch with our User Satisfaction team, using the Contact us form in the help section of the Twinkly website, we will be happy to help you!
Rated 1 out of 5 stars
Lasted one season only
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few weeks last year, packed them up and stored them (indoors). When I connected them this year they wont power on at all. This was on the the last day of the 12 month warranty. I contacted Twinkly support and after them making me jump through all kinds of hoops they finally agreed it was a hardware failure and suggested I return it to the store where I bought it. After dealing with support, I am now outside the 12 month warranty window and waiting to see how Bestbuy responds. Either way, these should last more than one season!
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Dear John, if you contact our Customer support again and inform them of the situation, we will be able to help and assist you ! Hope to hear from you soon!
Rated 3 out of 5 stars
Cool concept
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear or as easy to setup. Prepare time and patience and precision.
This review is from Twinkly - Smart Light String 600 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi. In the Help section of the Twinkly.com website you will find many simple tutorials to install and make the best use of your LEDs just a few moves.
Also, if you need assistance, you can get in touch with our User satisfaction team, just using the Contact us button, we will be happy to help you!
Rated 2 out of 5 stars
Did not turn white or yellow
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm assuming that I just received a faulty product because I have 2 sets of Generation I RGB that turn completely white and have a full range of color. The white on the strings I received is a very noticeable Teal/Light Blue. I just had to use my previous set and return these.
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Mike! Please get in touch with our User Satisfaction team via the 'contact us' form in the Help section of the Twinkly official website, and we will help you find the best solution to your problem.
Rated 2 out of 5 stars
interoperability is a problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Twinkly needs to get it together. app worked well last year lost alot of functionality and ease of use this year. also, careful about the interoperability of the strings. moronic naming convention makes it almost implossible to figure out that some strings work with only the exact same strings, while others don't
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi! We are sorry to hear that! We would, however, like to know more about which feature you think have been lost, as we usually add new functions and features every year, not remove them. But in any case we would like to hear your opinion! In any case you can name strings to recognize them: just open your app, and tap on the LED icon on the bottom right corner of the screen, to enter your Device List.Then tap on the gear icon you find next to your actual device's name, and then tap on the name to edit it. Once you're done, just tap on the arrow on the upper left corner of the screen to go back, and you will see the name of your device or group being changed
Rated 2 out of 5 stars
Software already outdated, fragile wires
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were cool at first, but 1 year after purchase I was already having software issues. Plus, the wires are pretty fragile. My wires were accidently pulled apart by my daughter and that is NOT covered under the protect
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Thanks for the feedback! We suggest you get in touch with our user satisfaction team, using the 'contact us' form in the help section of the Twinkly.com website.
We will be happy to help you!
Rated 2 out of 5 stars
Avoid
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased two because I wasn't sure how much I needed. Turned out, only one. Set it up, no power. The power brick was dead out of the box. Swapped the power brick in from the second one, and got power. Attempted to connect to wifi, dead wireless connector. Returned both.
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friend- Pros mentioned:Brightness, Customization
Rated 5 out of 5 stars
Well worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these lights for my non traditional Christmas tree, its an upside down tree we first saw in 2002 in Melbourne, Florida. With that being said, my plan is to have a year around holiday tree, and these lights fit the bill perfectly. Yes they are expensive, but well worth it! Super bright but dimmable with the downloaded app, numerous patterns with more that can be added for free. Plus if you are so inclined, can make your own patterns. Custom colors within those patterns, pick your own, and rename and keep. Awesome lights, amazed I havent seen more of them around, but thzts probably due to the cost.
This review is from Twinkly - Smart Light String 400 LED RGB Gen II - Multi
I would recommend this to a friend Rated 2 out of 5 stars
Lights stopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lights stopped working after heavy rain and ice storm
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friendRated 1 out of 5 stars
Frustrating
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won't connect to wifi which makes this little better than something I could have bought for 1/4 of the price.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Kevin,
our User Satisfaction team can help you! Please get in touch with us using the "contact us" form in the Help section of the Twinkly official website.
Rated 1 out of 5 stars
App to work is worthless on androids
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App no longer works w android phones! Contacted customer support, crickets!
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Missy! Unfortunately we don't have enough data to verify your support ticket, but if you write to us again we would be happy to look into the problem with you! We are confident that we can help you solve it.
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money! Only worked one year. I might as well have purchase lights from dollar tree
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Please get in touch with our User Satisfaction department using the 'contact us' form in the Help section of the Twinkly official website, we will be happy to help you!
- Pros mentioned:BrightnessCons mentioned:Price
Rated 5 out of 5 stars
Amazing product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product! Would recommend to anyone that likes lights. It is on the expensive side but very nice. I use them outside and they were great.
I would recommend this to a friend - Pros mentioned:BrightnessCons mentioned:App
Rated 5 out of 5 stars
10 out of 10 would recommend.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing lights! There is a little bit of a learning curve with the app associated with the lights but it works out in the end. The lights are bright and gorgeous!
This review is from Twinkly - Smart Light String 400 LED RGB Gen II - Multi
I would recommend this to a friend Rated 1 out of 5 stars
Unreliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 days. Won’t even turn on anymore. :(
This review is from Twinkly - Smart Light String 600 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi Thomas!
We're sorry for the issue you experienced.
We'd like to look into this and find a solution for you.
Write to our Support team using the form at twinkly.com > Help > Contact Us, we'd be happy to assist!
Rated 1 out of 5 stars
Stopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working right around Christmas and we had to return these lights.
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hi! We are very sorry, we always try to help our customers when they contact us with a problem. We always want to solve the customers issues and make sure they have a product that works well. If you have a problem with Twinkly, we will assist you as best we can!
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First year with these and the whole family loves them. A bit out of the ordinary setting them up from the center of the strings but its still easy to do. Buying more with these sales as we speak for next years set up!
This review is from Twinkly - Smart Light String 600 LED RGB Generation II - Multi
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
WORTH EVERY CENT!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to splurge on these lights after some research. I was able to purchase (and get in hand same day) 2 sets of 250 RBG lights on December 16th. I was concerned about the app functionality as I am an android user. I am operating with a PIXEL 3a XL and it works seamlessly. After watching one user video - Set-up was a breeze!!.. I easily connected the two sets together to function as a unit and am addicted to designing new light scapes. I almost don"t want to decorate the tree, as I don't want to obscure these beautiful lights!!!!
This review is from Twinkly - Smart Light String 250 LED RGB Generation II - Multi
I would recommend this to a friend - Pros mentioned:Customization
Rated 5 out of 5 stars
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Adding on to a few strands weve used for 2 years now; love being able to switch up our colors!
I would recommend this to a friend







