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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 884 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers commend the Smart Light String 250 LED RGB Generation II for its easy setup, app control, and extensive customization options. They appreciate the brightness and vibrant colors of the lights, finding them perfect for decorating Christmas trees and other festive occasions. While some customers find the product to be a bit expensive, many agree that the quality and features make it worth the investment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 884 reviews
  • Rated 2 out of 5 stars

    Did not turn white or yellow

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm assuming that I just received a faulty product because I have 2 sets of Generation I RGB that turn completely white and have a full range of color. The white on the strings I received is a very noticeable Teal/Light Blue. I just had to use my previous set and return these.

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi Mike! Please get in touch with our User Satisfaction team via the 'contact us' form in the Help section of the Twinkly official website, and we will help you find the best solution to your problem. twinkly

  • Rated 2 out of 5 stars

    interoperability is a problem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twinkly needs to get it together. app worked well last year lost alot of functionality and ease of use this year. also, careful about the interoperability of the strings. moronic naming convention makes it almost implossible to figure out that some strings work with only the exact same strings, while others don't

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi! We are sorry to hear that! We would, however, like to know more about which feature you think have been lost, as we usually add new functions and features every year, not remove them. But in any case we would like to hear your opinion! In any case you can name strings to recognize them: just open your app, and tap on the LED icon on the bottom right corner of the screen, to enter your Device List.Then tap on the gear icon you find next to your actual device's name, and then tap on the name to edit it. Once you're done, just tap on the arrow on the upper left corner of the screen to go back, and you will see the name of your device or group being changed twinkly

  • Rated 2 out of 5 stars

    Software already outdated, fragile wires

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were cool at first, but 1 year after purchase I was already having software issues. Plus, the wires are pretty fragile. My wires were accidently pulled apart by my daughter and that is NOT covered under the protect

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Thanks for the feedback! We suggest you get in touch with our user satisfaction team, using the 'contact us' form in the help section of the Twinkly.com website.
      We will be happy to help you! twinkly

  • Rated 2 out of 5 stars

    Avoid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased two because I wasn't sure how much I needed. Turned out, only one. Set it up, no power. The power brick was dead out of the box. Swapped the power brick in from the second one, and got power. Attempted to connect to wifi, dead wireless connector. Returned both.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Brightness, Customization

    Rated 5 out of 5 stars

    Well worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these lights for my non traditional Christmas tree, its an upside down tree we first saw in 2002 in Melbourne, Florida. With that being said, my plan is to have a year around holiday tree, and these lights fit the bill perfectly. Yes they are expensive, but well worth it! Super bright but dimmable with the downloaded app, numerous patterns with more that can be added for free. Plus if you are so inclined, can make your own patterns. Custom colors within those patterns, pick your own, and rename and keep. Awesome lights, amazed I havent seen more of them around, but thzts probably due to the cost.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lights stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lights stopped working after heavy rain and ice storm

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect to wifi which makes this little better than something I could have bought for 1/4 of the price.

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi Kevin,
      our User Satisfaction team can help you! Please get in touch with us using the "contact us" form in the Help section of the Twinkly official website. twinkly

  • Rated 1 out of 5 stars

    App to work is worthless on androids

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App no longer works w android phones! Contacted customer support, crickets!

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi Missy! Unfortunately we don't have enough data to verify your support ticket, but if you write to us again we would be happy to look into the problem with you! We are confident that we can help you solve it. twinkly

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money! Only worked one year. I might as well have purchase lights from dollar tree

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Please get in touch with our User Satisfaction department using the 'contact us' form in the Help section of the Twinkly official website, we will be happy to help you! twinkly

  • Pros mentioned:
    Brightness
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product! Would recommend to anyone that likes lights. It is on the expensive side but very nice. I use them outside and they were great.

    I would recommend this to a friend
  • Pros mentioned:
    Brightness
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    10 out of 10 would recommend.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing lights! There is a little bit of a learning curve with the app associated with the lights but it works out in the end. The lights are bright and gorgeous!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working right around Christmas and we had to return these lights.

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi! We are very sorry, we always try to help our customers when they contact us with a problem. We always want to solve the customers issues and make sure they have a product that works well. If you have a problem with Twinkly, we will assist you as best we can! twinkly

  • Rated 1 out of 5 stars

    Unreliable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 2 days. Won’t even turn on anymore. :(

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi Thomas!
      We're sorry for the issue you experienced.
      We'd like to look into this and find a solution for you.
      Write to our Support team using the form at twinkly.com > Help > Contact Us, we'd be happy to assist! twinkly

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First year with these and the whole family loves them. A bit out of the ordinary setting them up from the center of the strings but its still easy to do. Buying more with these sales as we speak for next years set up!

    I would recommend this to a friend
  • Pros mentioned:
    Customization

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adding on to a few strands weve used for 2 years now; love being able to switch up our colors!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WORTH EVERY CENT!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to splurge on these lights after some research. I was able to purchase (and get in hand same day) 2 sets of 250 RBG lights on December 16th. I was concerned about the app functionality as I am an android user. I am operating with a PIXEL 3a XL and it works seamlessly. After watching one user video - Set-up was a breeze!!.. I easily connected the two sets together to function as a unit and am addicted to designing new light scapes. I almost don"t want to decorate the tree, as I don't want to obscure these beautiful lights!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Brightness, Ease of use

    Rated 5 out of 5 stars

    Very cool, impressed by how easy it was to set up.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these... It was so easy to get these up and running (just pushed a button and then followed the directions in the app). I may have to go back and pick up another now that I know I can link them together to have the cool light patterns go across multiple strings.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good Customer Service Experience

    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two sets of Gen 2 600 LED lights back in January 2021. I had to wait until they were back in stock so I got them after xmas and just put them on the shelf until next year. 9 months later I put them up outdoors for Halloween. One of the power adapters died after about 2 weeks. I was worried I was going to have to fight with Twinkly to get a replacement because it had been 9 months since I purchased them. I sent an e-mail to Customer Service and they responded in less than a day. All they wanted was a picture of the voltage label on the adapter so they could be sure to send the correct replacement. Less than a week later I had a new one. I will have no problem buying more Twinkly products knowing that they stand behind them. I didn't have a real problem setting up the two sets of lights to act as one group. It was pretty easy. As some other reviewers have stated, take a little time to make sure the light strands are spaced evenly so there are no gaps in your display. I had to go back and move a few lights to fill dark spots, and then ended up having to remap the lights because I moved them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not quite ready for mainstream.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love LED lights, and thought this was going to be a fun product. Nothing bad, but not what I was hoping for at the price of the product. I like the all-weather ruggedness, I am not a big fan of the app and think the UI could use some improvements. I like the color scheme, but after multiple days of trying, could not get the color to remain. Really good concept, just not good enough.

    No, I would not recommend this to a friend
    • Brand response from twinkly Team
      Posted .

      Hi Dave! Our goal is always to improve every aspect of our product, from the App to our lights. So any feedback from our customers is always welcome. What we value even more is the quality of our service, so if you have any needs we are available to help you with our Customer Support, which you can contact via the help section of our website! twinkly

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    So fun, & easy! I need to buy another for my deck

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so cool, they look great, and I was surprised at how easy it was to get these set up. I originally bought these to decorate for Christmas, we will be putting these on our deck too to light up that space as well! The ones on the front of the house will be red/green, and we will set the deck lights to white or blue for a cool ambience affect.

    I would recommend this to a friend