Customer Ratings & Reviews
- Model:
- TWS600STP-GUS
- SKU:
- 6422789
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the product's customizable brightness and colors, along with its ease of use and quick setup. They also appreciate the extensive customization options and generally consider it a good purchase, particularly for RGB lighting. However, some customers feel the price is too high and mention that the accompanying app could use improvement, alongside reports of connectivity issues and occasional compatibility challenges, such as with Alexa, and concerns about its length.
This summary was generated by AI based on customer reviews.
Defective product. No customer support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product shipped without controller, so it cannot link to app. As a result, I have a ridiculously expensive string of white lights. I have tried to contact Twinkly customer service via their contact page on two occasions; no response. Period. Why do business with a company that ships defective products without providing any customer support?
No, I would not recommend this to a friendTerrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 Christmas's. After talking to customer support for a month, they sent us a new power supply. Still did not work after that. Then they emailed saying its not under warranty and 25% a new set of lights. Quality is terrible. Way to expensive to use only 3 times and stop working.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .We're sorry to hear about your experience, Skaterforeva1. If the replacement power supply didn’t resolve the issue, we’d love the opportunity to take a closer look and explore alternative solutions to help. Please reach out to our support team again, and we’ll do our best to assist you.
- Cons mentioned:Connectivity
Could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cool idea but horrible execution. This product seems to have poor manufacturing and overall was a pain to use. First we got some lights that didnt connect to the phone properly which was returned. We tried another one but instructions on setting up the effects are unclear and overall hard to setup. Manual is not very helpful and tech support is non existant. Great concept but the ease of use is terrible.
No, I would not recommend this to a friendBrand response from twinkly Team
Posted .Hello,
We are sorry to hear about your experience. I would try writing back to Support through the HELP section on our Twinkly Official website. I’m sure we can analyse and help you solve the connection problem with your lights.
Greta light
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great features i highly recomend for a smart home integration!
I would recommend this to a friendLove it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product.! I just love it.! And so easy to connect
I would recommend this to a friendTwinkly rocks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're thinking about it... Do it!! Super cool.
I would recommend this to a friendGood quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used it to decorate Xmas tree. Light effects worked great!
I would recommend this to a friendPaid for a New Item received a Used One
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total waste of money! Packaged arrived used and in very bad condition. I did not pay for a used product. The shipper didn't notice the beat up and ripped box and the circular clear tape broken?
No, I would not recommend this to a friend