Customer Ratings & Reviews

It’s a very nice range hood .The fan is very loud. The lights have only one choice. My previous range had a choice of dim or bright.

Best Buy ended up back ordering this for me after claiming it was available at the time of purchase. As it was, the unit arrived and was installed just ahead of move in, so the problem wasn’t really a problem after all. It was, however, a stressful addition I didn’t need.

Not much going on with this part. Out with the old, in with the new. Has extra oomph compared to our 20 year old hood

Excellent Zephr range good and is state of the art. Installer was extremely skilled and helpful.

My new range hood is beautiful and works perfectly! I highly recommend!

Wow, the customer representative was knowledgeable, personable and answered all of my questions. I wish all customer service was like this!!

the hood was good and they fixed very neat and clean

Absolutely the worst! Five appointments to resolve issues with this under cabinet hood, and still no resolution. Calling customer service is a joke, as they don’t understand English and just pretend to be looking in a computer. The guy who was supposed to come today was a NO SHOW. I waited ALL day for this guy! Best Buy doesn’t care about anything but $$ and will deceive you in any way possible to achieve their $$ goals.

Smooth installation. Looks great and matches my other Samsung appliances.

Works great thanks . We were waiting for long Time

Works great. Installation was smooth. Old hood hauled away.

The installer arrived on time and did a very professional job. Happy with my service.

The contractor did a good job removing the existing hood and installing the new hood. They could not connect the hood to the same brand stove.

Love the lights and look. The blue lights are easy to find in the dark.

Product is good, installation was not good. Still needs to be taken down and get the plastic off.

For the amount paid for the install I was expecting a bit more with the venting but was done quickly and everything works. Just feel it was overpriced.

Don't think the rangehood installer has ever installed a hood before. Here are a few issues to back this up 1. The little duct work the installer did was just terrible. I have pictures to prove it on how terrible this looks. 2. The flapper on the hood prevents backward air flow and was supposed to be inward facing. But the way the installer pushed that duct into the hood, the flapper is now facing outside. Cool air is entering from the hood now. Also, because the flapper has been pushed outside, the hood fan is touching this metal piece and making all sort of metal to metal rubbing noise. 3. He ripped apart an elbow on the duct. During that process, the metal tape that was covering the wall and duct got ripped and the installer did not bother to close that gap and retape it. Now, chilly air is making its way from this gap. So, my experience with this installer has been terrible. Don't think I ever want this installer to install anything for me. But I need this current issue to be resolved quickly, correctly, and properly. Please let me know how this issue of mine will be resolved.

The range hood and vent system were installed satisfactorily. Great product and service!

So far looks great and works well. Still may be a little early for review. Should probably ask me in a year,

This is a wonderful product. I really have enjoyed this product. Samsung did a great job on this one!