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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 224 reviews

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87%
would recommend
to a friend

Customers are saying

Customers have good things to say about the Rugged Case's protection and how well it fits the Surface Book. Many appreciate its ease of use and lightweight design, while some find it adds bulk. A few customers mentioned concerns about the hinge design and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 224 reviews
  • Rated 5 out of 5 stars

    Great computer bag for someone always on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this bag for it's multifuctions and versatility

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with the product so far. I supposed so

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I wasn’t impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn’t impressedI thought this would’ve been a great deal but apparently it’s not it did the job but I wasn’t impressed

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Tough as nails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case really is tough as nails. Even after repeated abuse.to it it still is clear and has no damage along with my computer

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So-so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is not exactly the most secure protection for the surface book..tends to come apart quite often

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy it - online reviews are right

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did my homework, but this was the only item available locally. I decided to take a chance and purchase so that my new Surface Book (without performance base) would be protected. Getting it on was hard. I was so afraid of scratching up the computer. I used it for about 2 months, but I was constantly fighting to keep it from sliding off. Let me clarify. I couldn't take it off easily or get it on easily, but it both the top and bottom pieces would slide away from the computer. It was a strange experience, because they were so hard to get on, but they wouldn't stay in place. Finally, one day, i couldn't turn on the computer, since the power button is under the case exterior. The case had wiggled off the top of the "tablet" portion enough that I couldn't push the power button. My husband helped me remove it - just as terrifying as getting it on - "is he going to scratch the finish??" - and he took it off permanently. I wish i had realized how poorly this case was going to work within the return period, because now I'm stuck with an $85 piece of useless plastic.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great case just not for all surface books

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOES NOT FIT SURFACE BOOK WITH PERFORMANCE BASE. other than that i guess it works.. never got to try :/

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not secure to the keyboard base well. Not many options for the surface book though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    heavy

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Add considerable weight to the surface book which is drawback for this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesnt fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to fit my Surface Laptop. It didnt fit, so i returned it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is certainly protective but increases the weight significantly.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ok ish

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't seem to get the fit quite right. I can only assume this will affect performance in a moderate to severe impact. Wish the tablet part has some kind of built in kickstand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upset it does not fit 15 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it odd that this case will only fit the 13.5" computer. I had first ordered this case then had to return it once it arrived because it was too small for my 15" surfacebook 2. The case had nice structure and seemed as if it would offer good protection for my computer, but I was upset when it arrived and it didn't fit. I think it should be stated more boldly that this case is only available for the 13.5" screen. I wish UAG would come out with this case for the 15".

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a hard time finding a case for my Surface Book. I hoped this would be a good option, despite it's very hefty price tag. I was thoroughly disappointed. The case was heavy and bulky, and didn't do anything to protect the screen when separated from the base. I returned it and bought a cheap sleeve on Amazon.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for the surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not for the surface book performance based. Not made for it and it doesnt fit and very hard to put on the monitor / tablet part. and added enough weight I dont even want to use it. Maybe it works great with something else , just not with this one. And i was told it would work - that is why i got it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Fit problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek could not get this item to properly fit on the detachable screen

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't close all the way for tablet mode!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made me feel a bit nervous about flipping it to tablet mode. It felt as though it would close all the way and I was afraid that it would cause a lot of strain on the hinge. I'm going to return this first chance I get.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Challenging fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very very very difficult to install and will not fit properly after numerous attempts - am an engineer, woodworker, miller, and can work with my hands very well. This product is ugh. I ended up returning it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was assisted in making this purchase by a sales rep. When I got home, I found that it did not fit. After reading reviews, I realized that this was a common problem.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft sales rep recommended the cover but soon found out that it didn't fit. I have the the larger book :/

    No, I would not recommend this to a friend
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