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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 135 reviews

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90%
would recommend
to a friend

Customers are saying

Customers value the Jetpack 4G LTE Mobile Hotspot for its portability, ease of use, and long battery life. They appreciate how easy it is to turn off and on, as well as its small and portable size. Customers also find it incredibly easy to use and are pleased with its security features. However, some customers have expressed concerns about the data usage associated with the device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-135 of 135 reviews
  • Rated 5 out of 5 stars

    So easy to use and carry along

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I discontinued my internet provider and use this. Wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for if you live out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use ours everyday. It has come in handy on trips.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great jet pack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster with the internet and multiple devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fine that this is a good one to use and easy too

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    sales rep lied about data use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i know is if the sales rep was honest about the data use we would never purchased it. Either way our last time we will buy from you again. Nothing was done now stuck paying cancellation fee.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It works.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can use my iPhone to do the same thing. However if you need a hotspot other than your phone this one work well. The only issue is the interface hard to use and no way of getting home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Acceptable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a replacement for an iPhone 5s as a hotspot, don't know if it's worth the extra phone line, and download speeds are barely acceptable. Not really worth the extra costs.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad representation at the store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use as a whole house wi-fi connection. I told the representative at the store exactly what my intentions were and he said it would work fine. After 2 units I realized that this is really only for a close range "hotspot". It would've been nice if the rep. Had been able to advise me better. The whole process took 4 weeks & a lot of work & frustration on my part. It may work fine if you stay within 10 feet but otherwise not so good.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very, very slow and time consuming. While compact, too much of a hassle to use.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It ok. It's very important for my school work and my family

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dislike

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only stream so much data, I'm only able to use it a week at its full potential

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated it used data at 0dd hours of nite an even when unplugged an turned off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 4 out of 5 stars

    Works Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the jet pack to use when we go on vacation or travel. It works well with 5+ electronics connected to the device. Make sure you turn the device off when it is not being used.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has a long battery life and you can use multiple devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Battery Hold Long Hours

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old 2010Jetpack (also from Best Buy) but much heavy n much thicker. Don't like it automatic start the device when plug in for recharge. Verizon charged me for $250 for half day use in Vancouver, Canada after the staff told me only charged $5 per month to add Canadian use.

    I would recommend this to a friend