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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 551 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the Journey+ Bluetooth Suitcase Record Player's sound quality and ease of use. Many appreciate its Bluetooth capability, size, and reasonable price. However, some customers have reported issues with skipping, the turntable's functionality, and powering the device on.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 551 reviews
  • Rated 4 out of 5 stars

    Enjoyable experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice to listen to my old albums. I believe different speakers are needed. I think if a little more effort was put in the sound system the quality would be better.

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth

    Rated 5 out of 5 stars

    Victrola record player

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it...fun retro phonograph. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Freshman dorm surprise for college.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grand daughter loved it. Taking it to college! Was definitely all smiles when she tried it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    10 out of 10 recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy for my 10 yr old to operate and sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Old time sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice for my kids to listen to records.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    First turn table

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely get an external speaker. Internal speakers are not so great. Overall a good product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice record player

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. I do not know a ton about rating record players but this plays them fine and I enjoy it,

    I would recommend this to a friend
  • Cons mentioned:
    Power

    Rated 1 out of 5 stars

    Will not purchase from here again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box, this took a minute or two to come on. We thought it was just because it was warming up and was new. The second time we turned it on, it never came up at all. There is absolutely no power, and we tried several different outlets. Our Christmas was delayed due to COVID, so the little girl who this was bought for, does not have a record player since it was beyond the 15-day return policy that Best Buy uses. Given the pandemic and the season, I am amazed that there is a return policy that short. We had opted to get the record player here just to give BB business instead of going right to Amazon. That will be the last time we make that mistake. This product was never really able to be used, and we can't take it back. So far, we have had a hassle just to get the appropriate information to Victrola as we are having to use the warranty. Additionally, we tried several times to reach Best Buy, and were on hold each time anywhere from 15 minutes to a half hour. Only on the last attempt did we even get someone to help us. At that point, it was too late to return it and we were basically told we were out of luck and to contact the company (Victrola). Never again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great entry-level Record Player for its price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is subpar, but thats what you should expect for something of this price point. the ability to use an external speaker is great and could help with that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift to my grandson. He is happy playing his vinyl record's.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    kid wants to explore old vinyl.. cheap solution.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    College aged son wanted to explore old vinyl we had laying around...he finds in thrift shops. Great solution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun Nostalgic item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this turntable for my 22 year old Brother and he was very impressed with it! Offcourse he's never even seen one before lol but he's had much use since he started collecting Vinyls! We're both very happy with this purchase.. Works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Record player

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average record player for the price. Overall quality is mediocre. Handle with care as it is fragile in craftsmanship.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it's good enough. Needs external speakers for good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Victorola record player

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to use but I think that the actual record player could’ve been made better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Starter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. Speaker a bit quiet but you can Bluetooth to another speaker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My birthday gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! I received it as a birthday gift and was so excited!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    As expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected, the quality is as good as the purchased amount. But, it does look nice.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great turntable product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Victrola brand turntable. I bought a Crossley brand and it lasted only a month and then no sound -- the volume went completly dead -- a complete waste of money since my warranty had expired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a gift for a friend. She absolutely loves it. Every year she asks for a record player and she states this one is her favorite.

    I would recommend this to a friend