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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 551 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the Journey+ Bluetooth Suitcase Record Player's sound quality and ease of use. Many appreciate its Bluetooth capability, size, and reasonable price. However, some customers have reported issues with skipping, the turntable's functionality, and powering the device on.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 551 reviews
  • Rated 2 out of 5 stars

    Awful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth does not connect and speakers are terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    you get what you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unsatisfactory as a beginner turntable. The needle skipped on every vinyl we used. I returned the turntable.

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hi RamonY, We are sorry for your experience, please contact customerservice@victrola.com and we would be glad to assist you further. victrola

  • Rated 1 out of 5 stars

    Not worth it and doesn’t live up to the brand name

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wobbled while playing and every record used skipped. Bought a Sony and the same records that skipped played perfectly.

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello Coop,

      We are very sorry you had an issue with your record player. In the future, please feel free to reach out to customerservice@victrola.com for troubleshooting! victrola

  • Rated 1 out of 5 stars

    Unreliable Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this record player a month, used it three times and it broke! Thankfully the return policy worked better than this unit!

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello DennisY, We are very sorry to hear about the issue you faced. Please contact customerservice@victrola.com so we may resolve this for you. victrola

  • Rated 1 out of 5 stars

    Didnt work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound output isnt great. The BT pairing feature didnt seem to work even after trying to connect to different BT speakers. Try Audio Techinica or ones on Amazon. Much better quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Turntable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this item the very next day. New to turntables but even for an entry level turntable it is not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers blew out and sound distorted ok the 2nd day of use. Sounded decent when it worked

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke after one playing. Suckssucksnsucksnsucks

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello GeorgeG, We are very sorry to hear it did not work. We would be happy to assist you in troubleshooting, please reach out to customerservice@victrola.com so we can resolve your issue for you. victrola

  • Rated 1 out of 5 stars

    Being returned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm returning mine right away. Turntable speed is inconsistent, it sounds like a coaster. Clarity of sound is very poor also.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Skipping

    Rated 1 out of 5 stars

    Constant Skipping. Don't waste your money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't mind your music skipping every other second then I guess this is fine. Thankfully I was able to return this one and purchased an actual turntable not in a suitcase because that is the main reason for the skipping.

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello Lily, Please reach out to customerservice@victrola.com so we can assist you in a resolution. We look forward to hearing from you. victrola

  • Rated 1 out of 5 stars

    Skip

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impossible bluetooth setup and very little information available in the instructions. Returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Victorian record player

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victorian record player did not have good audio quality.

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello USBHEADSET,

      We are very sorry to hear that! Please reach out to customerservice@victrola.com for troubleshooting assistance! victrola

  • Rated 1 out of 5 stars

    Mister

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working on the 4th use. Very disappointed. Still working with victrola for a fix.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    My record player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speakers were terrible. Did like the way it sounded. Didn’t have good sound quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great untill the needle broke and only one of the front speaker work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful. It was practically a children’s toy when attempting to play my vinyl

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good little player at a low price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This compact portable unit is very good at a low price. I wanted a versatile record player that has its own built-in amplifier and speakers, but can also be played through my stereo system or my PA system. The built-in sound is "thin" and limited, but not bad and improves greatly through a bigger system. It's auxiliary line-in jack allows me to play a cell phone or CD player through it. I don't have blue tooth speakers, but I'll be interested to try the blue tooth wireless capability sometime. The turntable is very basic, without advanced features or automatic functions (except for auto stop at the end of a record), but it does the job well and plays at a steady speed, for such a compact and inexpensive unit. I should note that I had to replace my first unit of this model, because no sound came out. The Best Buy customer service desk ordered a replacement, and it arrived quickly. The replacement unit works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 4 out of 5 stars

    Great for first time record player owners

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this record player. It's small, compact, simple to understand once you read the manual or watch YouTube videos about record players. However tho the built in speakers are a solid 2.5-3/5. Not the best but they can definitely be worse. I think this is great for people just getting into vinyl since the price is budget friendly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap POJ

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skipping like mad. You get what you pay for. Going to try another record and if not, this is going back.

    No, I would not recommend this to a friend
    • Brand response from Victrola team
      Posted .

      Hello Aggieback,

      Please reach out to customerservice@victrola.com so we may be able to resolve this for you! victrola

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    can't go wrong

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    value price, great portability, integrated sound is acceptable, output to other audio devices available but not used yet and will probably be a favorite use. Operating instructions both in paper text and embossed on controls are clear and useful. Design of controls minimize misuse and damage. Travel case and light weight are excellent.

    I would recommend this to a friend