Customer Ratings & Reviews

The Geek Squad arrived on time, cleaned up shipping materials when finished and provided a tutorial for the Samsung 75" Neo-QLED TV. The TV is tricky since there is no numeric keypad on the remote, so the tutorial was much needed and appreciated.

Ever since the initial call it was all set up really easy. The job did not get done the first time but the Geek Squad was on it, they were determined to get it right and they certainly corrected the issue immediately there after. So grateful!!!!

The TV was a Christmas gift from my Son and Daughter in-law. It was set up by my older Son until I could get the Geek Squad out to finish the set up. Two gentlemen came and they were awesome.

Alex from the Geek Squad was amazingly polite, efficient and knowledgeable! It was a pleasure having him install my new TV and DVD player.

Leo did an excellent job of explaining the basis for the issue that caused us to request help and fix the problem. then he spent another 45 minutes going over the basis of the remote-control operations that were most important to our televiewing. Now we are fully versed in the arcane mysteries arm-chair control of the television.

Dre was awesome and early for the appointment. He walked me through the set up of my extender. He also gave me a great overview of the products available through mybestbuy

Geek Squad installed a fire stick on my TV and did an excellent job. They took their time, explained thoroughly and made sure I understood their instructions.

Although I didn’t need their service, Mike was very professional in letting me know a time as well as Lvg his cell number. He also helped me cancel service.

The agent had mounted my new TV and also had the other TVs setup with the new Hulu TV channel network.

Ed and James came to my location and were lights out fantastic with knowledge and professionalism....as well as being very nice guys!

Best decision EVER to get the Geek Squad to set up new 65 inch TV. Great staff and they also recommended getting a pivot stand which rocks when you want to move the TV screen. Highly recommend.

I can’t say enough about the people who are the Geek Squad. They are knowledgeable and considerate. They work quickly and carefully.

The Geek Squad set up my tv and BluRay player - took the time to give me clear instructions. They were respectful and professional and for bonus points cleaned up after themselves. Thank you!

The agent did a great job both installing and explaining my new Direct TV system. Would highly recommend Geek Squad.

The only way to go for your tv and sound sustem is to have it installed by the geek squad.

The agent installed new equipment to my TV. He was very knowledgeable. Gave me vital information on changes, that will help me get good performances when using my new equipment for the television.

The Roku on my TV had quit working, and I'd only had it for about six months. Geek Squad sent out a tech who was useless, said it was defective and I had to buy a new one. I went into the store, bought a new one and scheduled a service call to have it set up. The tech who came out then was excellent (Ireneusz, also known as "Eric"). He was personable, very knowledgeable, engaging, and got to work immediately. At once he said there was nothing wrong with the original device; the remote just needed cleaning. I had him install and set up the new one anyway, and then asked if he would perhaps take the original one the first tech had said was "toast", and he set it up on the TV in my guest room. He did all his work professionally, and cheerfully. In addition he told me about all the features and services available with my Geek Squad contract, the vast majority of which I'd never known before. He was tops! Best Buy needs more like him and to get rid of the ones like the first tech who came out, who took no time and who had me go out and buy a brand new Roku which I actually did not need.

The agent installed T-Mobile internet throughout our home and and uninstalled comcast and landline phone. Very polite and courteous!

A big thank you to your service technician “Magil” who has installed my Samsung sound bar and television. Additionally, he made a separate trip to figure out how to connect with the new ATT TV Service, as it is not as simple as they pretend it is to connect to WiFi. His perseverance to figure it out and get it working was greatly appreciated.

Great Service!!!Raymond was very knowledgeable and did a great job!!