Customer Ratings & Reviews

Although I didn’t need their service, Mike was very professional in letting me know a time as well as Lvg his cell number. He also helped me cancel service.

I upgraded to the newer Nvidia Shield Pro streaming system. I have the earlier Nvidia Shield Pro and it is still good but now the 2K and 4K video options are available and requires more memory and speed for less buffering. It’s not perfect but better. The only problem is the Logitech Hub doesn’t support newer model and there still isn’t a good replacement for the Logitech Hub.

The agent installed new equipment to my TV. He was very knowledgeable. Gave me vital information on changes, that will help me get good performances when using my new equipment for the television.

Courteous and professional service for installing and setting up my Samsung TV and sound system.

The agent hooked up my Roku device and gave me a brief tutorial. He was respectable and professional. He did come in earlier than expected but it all worked out. It was a very simple hook up and so he was in and out in less than no time. I want to take this opportunity to say thank you to J Jaison.

We purchased our new 83” Samsung television and needed help setting up the available apps on our tv screen. Rene from the Geek Squad was very helpful and polite. We are very pleased with the fast service we received through Best Buy Geek Squad. We highly recommend them.

This was the best set up that the geek squad could possibly help me with these people at Best Buy. Geek squad are very highly professional, and they know what they’re doing. I highly recommend them.

the two agents were able to put PEACOCK on my senior sisters large flat screen tv in record time. She is so happy now, at 90 that she can finally watch her beloved DAYS OF OUR LIVES!

We are more than pleased with the results of our request for a reset of our TV and computer set up. I tried for days to get our system set up, but it was not as easy as it looked. The person they sent to help us out was very friendly and he had us up and running within an hour. I now know that people make a living doing what I can't.

Agent was great and helped me iron out a tricky problem. Well worth the price!

The agent had mounted my new TV and also had the other TVs setup with the new Hulu TV channel network.

The agent did a great job both installing and explaining my new Direct TV system. Would highly recommend Geek Squad.

Our technician, Jamell Daniels from the Salisbury Maryland store, did a fantastic job. He came right on time, connected everything, and fully explained it to us. He also gave us recommendations on a TV we need to buy.

Agent installed Roku with my home theatre. He did a fine job.

I has them install a new computer a new office Desk and Chair, and the new living room TV along with the setup I needed. Professional and respectful to my home...Great crew of 6 specialists! The benefit of being a totaltech member!

Yes.Did an excellent job in all phases of installation. Very patient with me setting up apps on tv, entering passwords etc.and making sure everything was functional.

There is nothing like having an expert come to your house and set up a new TV & an Apple TV and minutes later give you a mini lesson on how to operate them. The Geek Squad professionals are so nice, so quick and very knowledgeable especially if there is a cable box to contend with. I have used their services in home, online, and by phone and have had very positive experiences.

agent chad was Great. He took his time and took exceptional care in programing my Logitec 665 remote control for my in home theater - he also explained everything he did and how it worked

The only way to go for your tv and sound sustem is to have it installed by the geek squad.

Excellent service as usual. The agent arrived at our house in time. We received a phonecall to say he was on his way. He explained how the DVD player worked and how the Remote control worked to get the videos playing on the TV. Thank you very much for your help.