Customer Ratings & Reviews

The agent did a great job of connecting my components to my tv. The only problem was however, he wasn't able to connect my stereo speakers to my tv, in which, I was disappointed about that. But, it wasn't the agent's fault. My stereo is a '87/'88 model. Very old! The agent was very kind & professional!

This was the best set up that the geek squad could possibly help me with these people at Best Buy. Geek squad are very highly professional, and they know what they’re doing. I highly recommend them.

The Geek Squad technicians did an excellent job of installing my new TV on the wall and then synced other electronic devices to it. I do not know enough to do the job myself. It is a relief to know that Best Buy has a team of polite and knowledgable experts who will set up my electronic purchases and make helpful suggestions.

The Geek squad agent adapted my tv to my cable box and control device then showed me how to use it efficiently.

The technician. Arrived on time and was very accurate. In fixing the problems we had with our remote period period he was a very knowledgeable person on these matters..

Yes.Did an excellent job in all phases of installation. Very patient with me setting up apps on tv, entering passwords etc.and making sure everything was functional.

The agent hooked up my Roku device and gave me a brief tutorial. He was respectable and professional. He did come in earlier than expected but it all worked out. It was a very simple hook up and so he was in and out in less than no time. I want to take this opportunity to say thank you to J Jaison.

EXCELLENT SERVICE..ON TIME..POLITE...QUICK..DID NOT MAKE A MESS...

Service tech was on time and took care to identify the issue and solved the problem. Thank you for excellent service!

Our technician, Jamell Daniels from the Salisbury Maryland store, did a fantastic job. He came right on time, connected everything, and fully explained it to us. He also gave us recommendations on a TV we need to buy.

David was a very good technician and I enjoyed having him and his sister in my home they did wonders for my problems

Logan was the agent to set up our Roku and antenna. He was excellent. He took the time to explain how to use them. You are very lucky to have such a fine employee.

Brandon was so helpful. We wanted to breakaway from cable TV and go to streaming, and he recommended everything we needed. It would have taken us hours to figure out what he did in one hour. He also set up our CD player!

agent chad was Great. He took his time and took exceptional care in programing my Logitec 665 remote control for my in home theater - he also explained everything he did and how it worked

I has them install a new computer a new office Desk and Chair, and the new living room TV along with the setup I needed. Professional and respectful to my home...Great crew of 6 specialists! The benefit of being a totaltech member!

Agent as very knowledgeable and helpful. Got all our problems fixed and answered many additional questions.

Carmelo from the Geek Squad came out to set-up our new Roku streaming system. He was very helpful and efficient. He also clearly understood that he was dealing with people who do not have the tech savvy of younger people who grew up with all of this stuff, and he explained everything clearly; which is something that many younger people can't seem to do without wandering into lingo that we older folks aren't familiar with. I'm not completely past the learning curve yet, but all is going well. We were very pleased with the whole experience!

The agent enabled our fire stick to be plugged into a separate adapter from our TV which is mounted on the wall. He was very knowledgeable, friendly, and courteous. Great service!

Your men did a first class job of the initial installation of my new TV,

What can I say, the Geek Squad once again pulled my bacon out of the fire. Surround system setup issues were fixed nicely.