Customer Ratings & Reviews
- SKU:
- 5732350
Customer reviews
Rating 4.7 out of 5 stars with 2629 reviews
(2,629 customer reviews)to a friend
Customers are saying
Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
The people I dealt with were very fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.But I hate the TV and Bose sound. Every time I turn it on it needs to be reset. I can’t watch TV with the Bose on because there’s an echo. It’s as if gremlins get into the works when it’s turned off!
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 1 out of 5 stars
Such a bad service not expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed to buy my own connection cables and devices. Were not supply by BB. Requested two times visits.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad very disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up and didn’t inform me until late in day after I waited all day. Very annoyed
This review is from Add-On Video Device Setup
I would recommend this to a friendRated 1 out of 5 stars
Geek Squad Blunder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was in a hurry and left without the Alexa’s working properly.
I would recommend this to a friendRated 1 out of 5 stars
Vehicle capability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad was cancelled 3 times because their light, 2WD vehicle was not able to go on my Road.
I would recommend this to a friendRated 1 out of 5 stars
Terrible process; Agent no show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up the appointment was an ordeal. Then the Agent was hours late and I finally cancelled the service.
No, I would not recommend this to a friendRated 1 out of 5 stars
On-Site Video Device Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.sadly, the agent was unable to install our smart plugs and the old dvd player he said was "dead" works - so not great.
No, I would not recommend this to a friendRated 1 out of 5 stars
Yuk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never again will I trust best buy for anything. You pay for protection then you pay for the visit or appointment then they just have the part you need to buy. I'm sick of best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Service not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was NOT COMPLETE did not receive a refund as discuss they said the service was complete IT WAS SURELY not COMPLETE
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad did not connect my dvd to my cable out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent $100 dollars for nothing. Both men did not know how to attach my VCR to the cable out. They told me to ask for someone else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged for services not performed.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All of the services say they were performed on July 10. None of these services were performed and I have spent months trying to remove them from my bill.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to write this review. It definitely sounds strange that you would be charged for services that were never performed. We have Agents standing by ready to help. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek squad sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cancelled my set up the day it was supposed to happen. Very unhappy with your company.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.horrible service. programming never worked and Noah Guoladdle never responded to messages I left.
I would recommend this to a friendRated 1 out of 5 stars
Look elsewhere!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents left a sweaty arm print on my wall and broke an hdmi cable while mounting my tv.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too long to act.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor communications. Bad customer service - 2 weeks for an appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
fail to show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agnt was again, a no show!!! Please respond to provide a remedy
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device doesn't work. I have contacted another agent to check it out.
This review is from Add-On Video Device Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Technician couldn’t fix issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was really bad the technician couldn’t, solve the issue I paid 109.00 for no reason
No, I would not recommend this to a friendRated 1 out of 5 stars
delivery and installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.can not schedule an appointment and delivery and they do not return calls.
No, I would not recommend this to a friendRated 1 out of 5 stars
instillation of TV device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My request was not completed and at most of my incounters with The Geek Squad i will not renew membership
No, I would not recommend this to a friend