Customer Ratings & Reviews

Leo did an excellent job of explaining the basis for the issue that caused us to request help and fix the problem. then he spent another 45 minutes going over the basis of the remote-control operations that were most important to our televiewing. Now we are fully versed in the arcane mysteries arm-chair control of the television.

The agent reprogramed my remotes and taught me how to operate them

This was the best set up that the geek squad could possibly help me with these people at Best Buy. Geek squad are very highly professional, and they know what they’re doing. I highly recommend them.

The Geek Squad is fabulous and very dedicated to their mission of providing outstanding service to their customers with

My two guys, Travis and Alex, were amazing. They had infinite patience with both my lack of any tech knowledge as well as the size of our property and the spread out buildings. I can not say how happy I was with their knowledge and service. 15 on a scale of 10.

He was very polite and through very knowing with his experience

Yes.Did an excellent job in all phases of installation. Very patient with me setting up apps on tv, entering passwords etc.and making sure everything was functional.

Logan was the agent to set up our Roku and antenna. He was excellent. He took the time to explain how to use them. You are very lucky to have such a fine employee.

The Roku on my TV had quit working, and I'd only had it for about six months. Geek Squad sent out a tech who was useless, said it was defective and I had to buy a new one. I went into the store, bought a new one and scheduled a service call to have it set up. The tech who came out then was excellent (Ireneusz, also known as "Eric"). He was personable, very knowledgeable, engaging, and got to work immediately. At once he said there was nothing wrong with the original device; the remote just needed cleaning. I had him install and set up the new one anyway, and then asked if he would perhaps take the original one the first tech had said was "toast", and he set it up on the TV in my guest room. He did all his work professionally, and cheerfully. In addition he told me about all the features and services available with my Geek Squad contract, the vast majority of which I'd never known before. He was tops! Best Buy needs more like him and to get rid of the ones like the first tech who came out, who took no time and who had me go out and buy a brand new Roku which I actually did not need.

The techs did a great job on finding and correcting the problem The scheduling was a nightmare No problems Appointed one time thru scheduling. No one shows up Gave times when appointment made. Never correct Just a shitshow

Carmelo from the Geek Squad came out to set-up our new Roku streaming system. He was very helpful and efficient. He also clearly understood that he was dealing with people who do not have the tech savvy of younger people who grew up with all of this stuff, and he explained everything clearly; which is something that many younger people can't seem to do without wandering into lingo that we older folks aren't familiar with. I'm not completely past the learning curve yet, but all is going well. We were very pleased with the whole experience!

They were great. Explained my new remote And was all set in just a few minutes

Agents were excellent and explained everything to me about the new devices.

Lilly was amazing, quick setup and gave me a tour of how to operate the tv and its feature. Kudos to her!

Really satisfied with the outcome so can’t complain about anything!

A big thank you to your service technician “Magil” who has installed my Samsung sound bar and television. Additionally, he made a separate trip to figure out how to connect with the new ATT TV Service, as it is not as simple as they pretend it is to connect to WiFi. His perseverance to figure it out and get it working was greatly appreciated.

Great Service!!!Raymond was very knowledgeable and did a great job!!

The Geek Squad technicians did an excellent job of installing my new TV on the wall and then synced other electronic devices to it. I do not know enough to do the job myself. It is a relief to know that Best Buy has a team of polite and knowledgable experts who will set up my electronic purchases and make helpful suggestions.

The agent put in my receiver and dvd player to my system.

agent chad was Great. He took his time and took exceptional care in programing my Logitec 665 remote control for my in home theater - he also explained everything he did and how it worked