Customer Ratings & Reviews

I requested a Geek Squad visit to my home to install a newly acquired Apple TV system. After a successful installation, the following day no audio for at least 15 min after turning on my TV. Had numerous Geek Squad techs return and could not correct the problem. Today, we had successfully corrected the issue with the help of Geek Squad Tech - Lucas from the Las Cruces Best Buy Store. In addition he helped re-install a Sonos System that had a minor issue. A special thanks to Lucas for his full understanding of my problem and take the necessary corrective actions- great job

Johann was fantastic. He is so knowledgeable and very helpful. This is the first time I am doing streaming and patiently explained to me how to work my fire stick and Samsung remotes. He is REALLY AN EXCELLENT MEMBER OF YOUR GEEK SQUAD.

GREAT SERVICE TECH, AND GREAT SERVICE !!!! THE TECH. PROVIDED GREAT ADVICE, SERVICE AND GAVE ME SOME VERY KNOWLEDGABLE TECHNICAL ADVICE !!!!

Ben got rid of the virus in my desk top and set us up on YouTube on 3 tvs with in1 1/2 hours. He was excellent!! He gave us a quick class and showed us how to use the system. He even left his phone # if we need anything. He is our super hero .

The agent reprogramed my remotes and taught me how to operate them

Best decision EVER to get the Geek Squad to set up new 65 inch TV. Great staff and they also recommended getting a pivot stand which rocks when you want to move the TV screen. Highly recommend.

They were great. Explained my new remote And was all set in just a few minutes

your agents were very polite and were very knowledgeable. They had me up and running quickly and explained how to use the Apple TV remote and helped to program Netflix and other services. I was very pleased with your service and will definitely use you again.

The Geek Squad agent did a great job installing and setting up my Apple TV and re evaluating my Sonos sound system and app. He did a great job.

I bought the hue light sync box for my TV. It took 4 trips and 4 agents to get it hooked up. I was told everything from we’ll have to research this more to it won’t work with apple TV. No one would ever call back. I had to reschedule every appointment myself. The last agent that was here hooked it up in less than 10 minutes and it has worked perfectly ever sense.

The agents connected the equipment to my device and they explained us very well how to use it.

The geek who help set this up at my home was extremely helpful, compassionate helping me understand the process; can't say enough about the great service

This is mt 2nd time reviewing this. The agent (Matt) arrived late but then proceeded to check all the wiring, set it up, get it registered, run through operation, give a quickie education course on how it works and advice on potential future uses plus much, much more. He really knew his stuff.

The agent did a great job of connecting my components to my tv. The only problem was however, he wasn't able to connect my stereo speakers to my tv, in which, I was disappointed about that. But, it wasn't the agent's fault. My stereo is a '87/'88 model. Very old! The agent was very kind & professional!

I spoke with a CSR who confirmed my eligibility for various services on my account and Best Buy took care of the rest. I have two rooms each having two 55+ inches each with a DVD player and Apple TV. Both systems work.

Jacob did a great job getting my Apple 4k TV with my television, my receiver, and speakers. It stopped working and he rewired everything and got it working perfectly. He did a wonderful job!

Alex from the Geek Squad was amazingly polite, efficient and knowledgeable! It was a pleasure having him install my new TV and DVD player.

Mark from the Geek Squad came to our home and installed the DVD player. He showed us how to work the devise! We liked Mark, very, very helpful, he is welcome back anytime!

The tech man installed my new ROKU device, set up Netflix streaming and Spectrum App, assisted me with router login, and oriented me to new remote.

Brandon was so helpful. We wanted to breakaway from cable TV and go to streaming, and he recommended everything we needed. It would have taken us hours to figure out what he did in one hour. He also set up our CD player!