Customer Ratings & Reviews

Excellent service as usual. The agent arrived at our house in time. We received a phonecall to say he was on his way. He explained how the DVD player worked and how the Remote control worked to get the videos playing on the TV. Thank you very much for your help.

I had bought 3 Rokus thinking I needed them-when the techs came out they did an awesome job in connecting 2 TVs-the 3rd 1 was already ROKU ready and they showed us how to work all the remotes

The agent reprogramed my remotes and taught me how to operate them

Lilly was amazing, quick setup and gave me a tour of how to operate the tv and its feature. Kudos to her!

The service was great. Tech was very knowledgeable and proficient, courteous and friendly.

There is nothing like having an expert come to your house and set up a new TV & an Apple TV and minutes later give you a mini lesson on how to operate them. The Geek Squad professionals are so nice, so quick and very knowledgeable especially if there is a cable box to contend with. I have used their services in home, online, and by phone and have had very positive experiences.

Geek squad very efficient. He knew exactly what he was doing so the installation went fast easy and smooth. He explained the new way of viewing our TV with a new remote and didn’t leave until he knew we were comfortable. I also appreciated the update letting me know that they were coming but running late.

The entertainment system we have in our living room area was originally set up by a member of the Geek Squad and which included using a Logitech Harmony device to control all of the components. Because we were switching from cable service to using a ROKU device, with YouTube TV, etc., we knew we would need a service agent from Geek Squad. Chris Atkins is the service agent who came to our home. Chris was absolutely wonderful and is a 10+ on a scale of 10 as far as we are concerned. He was very diligent in his work and that included having to take several steps to get all of the components of our entertainment system to work together and which also included updating the Logitech Harmony software. Chris is excellent and I would have no reservations in recommending him to anyone. Thank you, thank you!

They were great. Explained my new remote And was all set in just a few minutes

Works well, only issue I have with it is that it is not easy for my fingers to handle when moving from the computer to the printer and so forth; for my liking it could be a built a bit more hardy.

The service guy sent to install the Amazon fire stick was such a very nice, helpful guy. He was very accomodating in all our questions and clarifications.

He was professional and added Roku right away with ease. Wasn't as knowledgeable as the previous visit from the guys doing Home TV service with my awesome Total Tech agreement. He did get the basics done, but the TV guys made EVERYTHING so easy and showed me a lot how to do specific things since I was new to streaming!

The agents connected the equipment to my device and they explained us very well how to use it.

The agent put in my receiver and dvd player to my system.

I requested a Geek Squad visit to my home to install a newly acquired Apple TV system. After a successful installation, the following day no audio for at least 15 min after turning on my TV. Had numerous Geek Squad techs return and could not correct the problem. Today, we had successfully corrected the issue with the help of Geek Squad Tech - Lucas from the Las Cruces Best Buy Store. In addition he helped re-install a Sonos System that had a minor issue. A special thanks to Lucas for his full understanding of my problem and take the necessary corrective actions- great job

Excellent work!! My technician was highly knowledgeable and helpful with courteous service

My two guys, Travis and Alex, were amazing. They had infinite patience with both my lack of any tech knowledge as well as the size of our property and the spread out buildings. I can not say how happy I was with their knowledge and service. 15 on a scale of 10.

THE AGENT AQUIRED THE CODE I NEEDED TO PLAY MY VIDEOS IN THE DVD PLAYER THAT I BOUGHT AT BEST BUY. HE WAS KNOWLEDGABLE AND COURTEOUS AND SHOWED ME WHAT TO DO IN ORDER TO PLAY MY VIDEOS. THANK YOU BEST BUY.

Agents were knowledgeable and set up my remote to my sound system quickly. They explained how to use the remotes and were extremely patient in making sure I understood. These two were A+.

The Geek Squad agent did a great job installing and setting up my Apple TV and re evaluating my Sonos sound system and app. He did a great job.