Customer Ratings & Reviews

Lee was great! Hooked up DVD player and looked at a problem we had after we had our sound system set up a while back. He immediately found that all we needed to do is unplug the wolfer and do an extra step on our remote to control volume.

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a great job. Many thanks to them.

Delivery and set up of TVs were quickly accomplished.

They connected blue-ray to TV and explained how to use Blue-Ray and then physically showed me how and then allowed me to connect it while they were there to make sure I understood how to use my Blue-Ray--how wonderful to have agents with so much patience!

TV and sound bar all in sync now. Audio and picture also in sync now.

Marcos connected all our devices and made sure we understood how to use them. We are senior citizens and not very technological. As Marcos explained, we took notes. He then made sure that we were actually able to perform all the tasks. He is a wonderful teacher!

Johann was fantastic. He is so knowledgeable and very helpful. This is the first time I am doing streaming and patiently explained to me how to work my fire stick and Samsung remotes. He is REALLY AN EXCELLENT MEMBER OF YOUR GEEK SQUAD.

The geek who help set this up at my home was extremely helpful, compassionate helping me understand the process; can't say enough about the great service

My favorite Geek, Jacob.He is so smart and knowledgeable!He really know his technology!

Friendly, courteous, very knowledgeable. Called before they were going to arrive. Had my service running in know time. They were great!

The techs did a great job on finding and correcting the problem The scheduling was a nightmare No problems Appointed one time thru scheduling. No one shows up Gave times when appointment made. Never correct Just a shitshow

Ben got rid of the virus in my desk top and set us up on YouTube on 3 tvs with in1 1/2 hours. He was excellent!! He gave us a quick class and showed us how to use the system. He even left his phone # if we need anything. He is our super hero .

The tech man installed my new ROKU device, set up Netflix streaming and Spectrum App, assisted me with router login, and oriented me to new remote.

I thought I would be able to hook my new BluRay/DVD player to my tv by myself. I was wrong. I called for the Geek Squad, and I think my rescuer came two days later. He figured out the problem and I didn't spend a lot of time going crazy. Thank you Geek Squad. It was worth the price.

The agents connected a Roku device to my mom‘s TV and gave her instructions on how to utilize it so she could watch more programs with less confusion about the remote. They were very patient and kind and helped by pre-programming her favorite channels.

Jacob was profession, thorough, and went above and beyond to answer all questions. He did extra work by helping set up gaming programs for my grandsons.

your agents were very polite and were very knowledgeable. They had me up and running quickly and explained how to use the Apple TV remote and helped to program Netflix and other services. I was very pleased with your service and will definitely use you again.

Jacob did a great job getting my Apple 4k TV with my television, my receiver, and speakers. It stopped working and he rewired everything and got it working perfectly. He did a wonderful job!

Outstanding service. TV was quickly unboxed, set up and tied into all of our video audio equipment. All packaging and old tv was removed. Great communication prior to delivery.

I bought the hue light sync box for my TV. It took 4 trips and 4 agents to get it hooked up. I was told everything from we’ll have to research this more to it won’t work with apple TV. No one would ever call back. I had to reschedule every appointment myself. The last agent that was here hooked it up in less than 10 minutes and it has worked perfectly ever sense.