Customer Ratings & Reviews

Outstanding service. TV was quickly unboxed, set up and tied into all of our video audio equipment. All packaging and old tv was removed. Great communication prior to delivery.

Jacob was profession, thorough, and went above and beyond to answer all questions. He did extra work by helping set up gaming programs for my grandsons.

Elijah set up our computer products and did a fantastic job. He is very knowledgeable and explained everything very clearly. He was very thorough and respectful during the installation.

The agent put in my receiver and dvd player to my system.

Dave, the technician from the Geek Squad did a terrific job hooking up my new television setup. He was very professional and patient with my questions. A great asset to Danbury Best Buy!

The Geek Squad Team always presents themselves in a professional manner. I appreciate the advance call letting you know they are in route and the courtesy manner in which they interact with you. I went from 4 to 1 remote during this service, so I am happy, happy, happy.

Ed and James came to my location and were lights out fantastic with knowledge and professionalism....as well as being very nice guys!

Service person very knowledgeable. Zip zip and everything was done. Only problem I had was try to learn the procedure of turning off my DVD and returning to my Spectrum channel. Not being a tech geek my understanding and the explanation by the service person were not quite on the same frequency. My learning is by repetition and trial & error, but service person did not have adequate time.

The technician. Arrived on time and was very accurate. In fixing the problems we had with our remote period period he was a very knowledgeable person on these matters..

I can’t say enough about the people who are the Geek Squad. They are knowledgeable and considerate. They work quickly and carefully.

Geek Squad service is always top notch and their help with our firestick assembly was perfect!! They were very patient with us in explaining how the system worked.

Excellent service. Very pleased with your representative that installed my device. Very thorough with his explanation of the operation of my ROKU device on my TV.

One of the best investments I have made...being apart of the Geek Squad service program provides a peace of mind that is only rivaled by the service rendered. These guys are great!

After looking at all the wires coming out of the wall and knowing neither my husband nor I are techno savy, we decided to hire the geek squad to install our new TV, comcast box and DVD. It was a smart move! He had everything set up in no time, was friendly and polite, and best of all, showed us how to use everything!

The agent installed T-Mobile internet throughout our home and and uninstalled comcast and landline phone. Very polite and courteous!

Delivery and set up of TVs were quickly accomplished.

The agent who installed my fire stick, I’m giving and rating of 10. And I will be requesting his services for future installation.

I really like Danny for my Geek squad agent. He came out 6 months ago and installed my new TV and then just recently my Bluray player. HE KNOW WHAT HE IS DOING!!!! He answered ALL my questions, the installation was a quick job for him and he explained EVERYTHING I needed to know about my new unit!

My two guys, Travis and Alex, were amazing. They had infinite patience with both my lack of any tech knowledge as well as the size of our property and the spread out buildings. I can not say how happy I was with their knowledge and service. 15 on a scale of 10.

Two TVs and a DVR were to be installed today. The installers were on time. The Order was incorrect and one of the TVs delivered were incorrect. The Techs started the installation, One tech continued working and one went to return the wrong TV, returned with the correct TV and continued installing. This was a longer process since it involved hardwiring into 2 rooms into the basement. They were beyond excellent. I have had Best Buy/Geek Squad membership for years; and promote it wholeheartedly. Final comment. My husband and I have not experienced such fine customer service, since…..we’ll, I don’t know when.