Customer Ratings & Reviews

The guy was very helpful setting up this for me ! He was on time and very nice so happy With geek squad and my total tech would highly recommend this service for everyone!

I needed help to set up my new TV with my receiver's sound system. It worked with the old TV but not with the new one. The technician was extremely pleasant & knowledgeable & tried everything to make the system work as it should. Although he wasn't able to do that, he did a "work around" to get the system working. Good Job!

The installation of our Sony Blu-ray to be compatible with our Sony Smart television and Samsung sound bar went smoothly and the Geek Squad member did an excellent job of explaining its features.

I thought I would be able to hook my new BluRay/DVD player to my tv by myself. I was wrong. I called for the Geek Squad, and I think my rescuer came two days later. He figured out the problem and I didn't spend a lot of time going crazy. Thank you Geek Squad. It was worth the price.

Technician was very knowledgeable. He knew exactly what needed to be done. We had all the cables needed so he just hooked up VCR and showed us how to be able to use remote to access VCR.

Service tech was on time and took care to identify the issue and solved the problem. Thank you for excellent service!

very satisfied with my device for my tv and great service from the geek squad to set it up on my tv and show me how to operate it

Fantastic service...my problem was t\solved...I can enjoy my television onceagain...

the agents installed my TV's and hooked up all my devices to my TV's. After they hooked up my devices they also showed me on how to get to my apps on my TV.

Our two Geek Guys are the best. They are the most fabulous men Best Buy could have hired. Extremely knowledge, cordial and listen to what you are saying. Their work was completed quickly and the quality of workmanship is outstanding.

David was a very good technician and I enjoyed having him and his sister in my home they did wonders for my problems

Reprogramming my 2020 Harmony Universal Remote was a quick job for the super technician who installed the new Samsung TV. "No problem." he said. And it wasn't. Just great efficiency! Thank you very much.

The Geek Squad agent solved all of my setup problems for my new TV and showed my wife and myself additional functions that we could perform with our new TV.

Chris set up my ROKU and did a fantastic job. He explained everything to me in layman's language and I greatly appreciated that. HE made sure I could work my new device and encouraged any questions I may have had.

DVD setup was right on time and the installer was very professional and showed me how to use it

Service call was satisfactory, but I'm having continuing problems with this Sony TV I bought at Best Buy in San Carlos less than a year ago. The latest problem is that the sound on live TV keeps going silent for long periods and often from the time the set is turned on. I hesitate called Geek Squad to come out because the set might work when they try it. I

The agents connected a Roku device to my mom‘s TV and gave her instructions on how to utilize it so she could watch more programs with less confusion about the remote. They were very patient and kind and helped by pre-programming her favorite channels.

The Geek Squad arrived on time, mounted by two TVs without difficult, cleaned up after the installation, and followed up to make sure we were satisfied with their work.

What can I say, the Geek Squad once again pulled my bacon out of the fire. Surround system setup issues were fixed nicely.

I had several TVs that needed to be mounted on walls. These guys do a great job and are prompt. I used my totaltech membership so the TV installations were at no additional cost to me.