Customer Ratings & Reviews

I "LOVE" the Geek Squad. They do an awesome job & spent time explaining everything I needed to know. I could not have done it without them!!

I always have Geek Squad set up my techy stuff. They always do an amazing job.

Punctual, polite, informative & was very professional & knowledgeable.

Geek squad very efficient. He knew exactly what he was doing so the installation went fast easy and smooth. He explained the new way of viewing our TV with a new remote and didn’t leave until he knew we were comfortable. I also appreciated the update letting me know that they were coming but running late.

All be it, the two men that came to my house to help us pair my Mother in Law's hearing aids to her brand new 65" Samsung smart TV they were unsuccessful. So I spent $130.00 for nothing. Imended up buying another TV and spending a very frustrating hour with a customer service rep pairing the hearing aids to her new TV. Thanks anyway.

He was professional and added Roku right away with ease. Wasn't as knowledgeable as the previous visit from the guys doing Home TV service with my awesome Total Tech agreement. He did get the basics done, but the TV guys made EVERYTHING so easy and showed me a lot how to do specific things since I was new to streaming!

The Geek Squad agent did a great job installing and setting up my Apple TV and re evaluating my Sonos sound system and app. He did a great job.

There is nothing like having an expert come to your house and set up a new TV & an Apple TV and minutes later give you a mini lesson on how to operate them. The Geek Squad professionals are so nice, so quick and very knowledgeable especially if there is a cable box to contend with. I have used their services in home, online, and by phone and have had very positive experiences.

Great service by Marco ! Intelligent & kind! Explained how to work everything compassionately to us older folks:)

Technician was on time and answered all my questions.

The task was to set up my entertainment system after a move. The tech guy seemed to enjoy the setup, but couldn't get my Tivo set up. I was tasked with checking with Tivo, which I did. Technician promised to come back to finish the job, but never did.

the agents connected all my devises and finally every thing worked. I am so grateful. Thank you to all.A

THE AGENT AQUIRED THE CODE I NEEDED TO PLAY MY VIDEOS IN THE DVD PLAYER THAT I BOUGHT AT BEST BUY. HE WAS KNOWLEDGABLE AND COURTEOUS AND SHOWED ME WHAT TO DO IN ORDER TO PLAY MY VIDEOS. THANK YOU BEST BUY.

The team that came was very good! Answered the multitude of questions we had and then some!

The geek who help set this up at my home was extremely helpful, compassionate helping me understand the process; can't say enough about the great service

The agent went through the process with me on getting the Roku remote to control the TV. He got the sound to work and explained how to do it. He was an excellent teacher.

The tech man installed my new ROKU device, set up Netflix streaming and Spectrum App, assisted me with router login, and oriented me to new remote.

Lee was great! Hooked up DVD player and looked at a problem we had after we had our sound system set up a while back. He immediately found that all we needed to do is unplug the wolfer and do an extra step on our remote to control volume.

Service call was satisfactory, but I'm having continuing problems with this Sony TV I bought at Best Buy in San Carlos less than a year ago. The latest problem is that the sound on live TV keeps going silent for long periods and often from the time the set is turned on. I hesitate called Geek Squad to come out because the set might work when they try it. I

Set up our three Roku devices and instructed how to YouTube etc.