Customer Ratings & Reviews

Jacob was profession, thorough, and went above and beyond to answer all questions. He did extra work by helping set up gaming programs for my grandsons.

I enrolled in TotalTech because I have no idea what I'm doing with this technology and needed a full array of support. They were terrific. I bought one 50" Sony TV and 4 Roku streaming sticks 4k. One stick to convert the Sony to Roku and 3 for older flat screen TVs (cutting the cable). The Geek Squad got me set up on two days. An agent delivered my new TV and did a basic setup on my old cable service so I had service that day. She also removed my broken plasma TV and 2 other old analog TVs for proper disposal. The next day, an agent did a full install, removing the old cable equipment and setting up Roku as well as the main streaming service and other apps I had subscribed to. He did this on all 4 TVs--not just the new purchase. Both agents worked quickly but were also courteous with all my questions. They were on time and did a great job. Many thanks to them.

Always great service love my surround sound Ialways on time

They connected blue-ray to TV and explained how to use Blue-Ray and then physically showed me how and then allowed me to connect it while they were there to make sure I understood how to use my Blue-Ray--how wonderful to have agents with so much patience!

Fantastic service...my problem was t\solved...I can enjoy my television onceagain...

Johann was fantastic. He is so knowledgeable and very helpful. This is the first time I am doing streaming and patiently explained to me how to work my fire stick and Samsung remotes. He is REALLY AN EXCELLENT MEMBER OF YOUR GEEK SQUAD.

THe sound bar and additional service was excellent. We are impressed with Geek Squad service. Please see our other review for further information. The team who completed our service was the best!

Ben got rid of the virus in my desk top and set us up on YouTube on 3 tvs with in1 1/2 hours. He was excellent!! He gave us a quick class and showed us how to use the system. He even left his phone # if we need anything. He is our super hero .

Outstanding service. TV was quickly unboxed, set up and tied into all of our video audio equipment. All packaging and old tv was removed. Great communication prior to delivery.

Geek Squad was amazing. Very personable, professional and knowledgeable! Would recommend to family and friends.

Marcos connected all our devices and made sure we understood how to use them. We are senior citizens and not very technological. As Marcos explained, we took notes. He then made sure that we were actually able to perform all the tasks. He is a wonderful teacher!

Jacob did a great job getting my Apple 4k TV with my television, my receiver, and speakers. It stopped working and he rewired everything and got it working perfectly. He did a wonderful job!

The agent who installed my fire stick, I’m giving and rating of 10. And I will be requesting his services for future installation.

Elijah set up our computer products and did a fantastic job. He is very knowledgeable and explained everything very clearly. He was very thorough and respectful during the installation.

your agents were very polite and were very knowledgeable. They had me up and running quickly and explained how to use the Apple TV remote and helped to program Netflix and other services. I was very pleased with your service and will definitely use you again.

Geek Squad service is always top notch and their help with our firestick assembly was perfect!! They were very patient with us in explaining how the system worked.

The Geek Squad sent over James, who was very helpful and personable. He patiently answered our many questions.

Excellent service. Very pleased with your representative that installed my device. Very thorough with his explanation of the operation of my ROKU device on my TV.

Dave, the technician from the Geek Squad did a terrific job hooking up my new television setup. He was very professional and patient with my questions. A great asset to Danbury Best Buy!

The Geek Sqaud guy kept in communication with me until the job was done, excellent work!