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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 2,629 reviews
  • Rated 5 out of 5 stars

    Geek squad installed our three Roku devices

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up our three Roku devices and instructed how to YouTube etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and friendly service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time having called ahead on Saturday Morning, GREAT SERVICE friendly quality work, good information and programing of my new Sound equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad took care of the problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a great job on finding and correcting the problem The scheduling was a nightmare No problems Appointed one time thru scheduling. No one shows up Gave times when appointment made. Never correct Just a shitshow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reprogram Insignia Fire TV after cable box change.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent as very knowledgeable and helpful. Got all our problems fixed and answered many additional questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed remote to sound system

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were knowledgeable and set up my remote to my sound system quickly. They explained how to use the remotes and were extremely patient in making sure I understood. These two were A+.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad is very professional

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This setup is part of a series of problems encountered when I purchased a new smart TV. Even though it has been a long time getting straightened out every one of the techs has been on time, professional, and very knowledgeable. I would recommend the geek squad to anyone who needs technical help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and competent. They knew exactly what was needed to set up the new fire stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian and Julian arrived promptly; they were very polite and knew what they were doing. They came, they saw, they conquered. Before they arrived, Brian told me that the part they were bringing, that I had ordered, was the wrong one. So, I went ahead a bought a new TV. They went back to the store to get it, saving extra trips. The new TV was installed, and mounted on the wall, using what the old one had been mounted. They even answered some incidental questions I had regarding the new system I was adjusting to. Both of them are amazing employees. Kudos the Brian and Julian.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific set up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my home computer and accessories after my move. Great service, very knowledgeable and helpful. Answered my myriad of questions too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected dvd to tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that connected my dvd player to my tv was very, very nice and friendly. Also professional. He was very knowledgeable. He is a credit to your organization.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soumd Bar

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new sound bar and cable Explained here to two 70 plus seniors how it is and any Other details Also a cable fir sound bar Answered our questions Patient Excellent Kyle was person

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Technician

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Best Buy technician come to my home and install speakers and other items. Fantastic job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by the Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new sound bar and Blu Ray player. He obviously knew exactly what he was doing as he had everything functioning in a matter of minutes. He gave me instructions and time to practice using the system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Agreement

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted two tv's set up service programed the remotes, hauled away the old electronics Great job, the best $200 i ever spent Highly Recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad: Great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. Knew what he was doing and did it in a quick and efficient manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Person that came to my house was very professional. I wanted Netflix on my TV and did not realize that I already had it on optimum. All that needed to be done was set up optimum on my remote which he did. was very grateful. I ended up taking my fire stick back because I did not need it. I did this because I did not have a smart TV. Also did not know I can turn a TV into a smart TV using the fire stick. First time using Optimum so I did not know. Thank you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, only issue I have with it is that it is not easy for my fingers to handle when moving from the computer to the printer and so forth; for my liking it could be a built a bit more hardy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only use the Geek Squad. They are professional,knowledgeable & get it right the first time. They take time to explain how to use items if you are not familiar with all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Ive mounted my new TV and connected all my devices. He was polite, knowledgeable, efficient and then some. Can't say enough good about him. Oh, and it's a great TV as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expertly installed my DVD/VCR player.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed and tested my DVD/VCR player. Very knowledgeable and efficient.

    I would recommend this to a friend