Customer Ratings & Reviews

Great job. No problems. Friendly service. Respectful and in and out. Good teachers and patient too.

The agent disconnected my other devices, and set us up for tv only. He was extremely courteous and helpful with his advice. Before he left our home, he told us we could have a no-cost review and pricing to reset our other electronic devices and he would notify Best Buy to arrange the consult. We have not heard from Best Buy.

Service tech was polite and professional. Tech was informative.

Two TVs and a DVR were to be installed today. The installers were on time. The Order was incorrect and one of the TVs delivered were incorrect. The Techs started the installation, One tech continued working and one went to return the wrong TV, returned with the correct TV and continued installing. This was a longer process since it involved hardwiring into 2 rooms into the basement. They were beyond excellent. I have had Best Buy/Geek Squad membership for years; and promote it wholeheartedly. Final comment. My husband and I have not experienced such fine customer service, since…..we’ll, I don’t know when.

The guy was very helpful setting up this for me ! He was on time and very nice so happy With geek squad and my total tech would highly recommend this service for everyone!

the agent did some fiddling with my settings that obviously needed to be done and, being tech illiterate i couldn't do them. he did and now i am a happy camper. thanks geek squad

DVD setup was right on time and the installer was very professional and showed me how to use it

very satisfied with my device for my tv and great service from the geek squad to set it up on my tv and show me how to operate it

The agents had to help with my fire stick that wasn't loading.

After looking at all the wires coming out of the wall and knowing neither my husband nor I are techno savy, we decided to hire the geek squad to install our new TV, comcast box and DVD. It was a smart move! He had everything set up in no time, was friendly and polite, and best of all, showed us how to use everything!

I really like Danny for my Geek squad agent. He came out 6 months ago and installed my new TV and then just recently my Bluray player. HE KNOW WHAT HE IS DOING!!!! He answered ALL my questions, the installation was a quick job for him and he explained EVERYTHING I needed to know about my new unit!

the agents installed my TV's and hooked up all my devices to my TV's. After they hooked up my devices they also showed me on how to get to my apps on my TV.

The installation of our Sony Blu-ray to be compatible with our Sony Smart television and Samsung sound bar went smoothly and the Geek Squad member did an excellent job of explaining its features.

I needed help to set up my new TV with my receiver's sound system. It worked with the old TV but not with the new one. The technician was extremely pleasant & knowledgeable & tried everything to make the system work as it should. Although he wasn't able to do that, he did a "work around" to get the system working. Good Job!

They were very professional and competent. They knew exactly what was needed to set up the new fire stick.

Technician was very knowledgeable. He knew exactly what needed to be done. We had all the cables needed so he just hooked up VCR and showed us how to be able to use remote to access VCR.

The Geek Squad agent solved all of my setup problems for my new TV and showed my wife and myself additional functions that we could perform with our new TV.

I had a Best Buy technician come to my home and install speakers and other items. Fantastic job.

Arrived on time having called ahead on Saturday Morning, GREAT SERVICE friendly quality work, good information and programing of my new Sound equipment

The technician was great. Knew what he was doing and did it in a quick and efficient manner.