Customer Ratings & Reviews

DVD setup was right on time and the installer was very professional and showed me how to use it

The Geek Sqaud guy kept in communication with me until the job was done, excellent work!

Mark from the Geek Squad came to our home and installed the DVD player. He showed us how to work the devise! We liked Mark, very, very helpful, he is welcome back anytime!

I bought the hue light sync box for my TV. It took 4 trips and 4 agents to get it hooked up. I was told everything from we’ll have to research this more to it won’t work with apple TV. No one would ever call back. I had to reschedule every appointment myself. The last agent that was here hooked it up in less than 10 minutes and it has worked perfectly ever sense.

One of the best investments I have made...being apart of the Geek Squad service program provides a peace of mind that is only rivaled by the service rendered. These guys are great!

Great work & associates were very skilled & preformed expert service. Very helpful with setup & training

very satisfied with my device for my tv and great service from the geek squad to set it up on my tv and show me how to operate it

This is mt 2nd time reviewing this. The agent (Matt) arrived late but then proceeded to check all the wiring, set it up, get it registered, run through operation, give a quickie education course on how it works and advice on potential future uses plus much, much more. He really knew his stuff.

Did a great job --got it done and explained to me as well

Two TVs and a DVR were to be installed today. The installers were on time. The Order was incorrect and one of the TVs delivered were incorrect. The Techs started the installation, One tech continued working and one went to return the wrong TV, returned with the correct TV and continued installing. This was a longer process since it involved hardwiring into 2 rooms into the basement. They were beyond excellent. I have had Best Buy/Geek Squad membership for years; and promote it wholeheartedly. Final comment. My husband and I have not experienced such fine customer service, since…..we’ll, I don’t know when.

The guy was very helpful setting up this for me ! He was on time and very nice so happy With geek squad and my total tech would highly recommend this service for everyone!

They were very professional and competent. They knew exactly what was needed to set up the new fire stick.

I had a Best Buy technician come to my home and install speakers and other items. Fantastic job.

The agent setup my appointment quickly. I would recommend to any of my Valley friends

Service person very knowledgeable. Zip zip and everything was done. Only problem I had was try to learn the procedure of turning off my DVD and returning to my Spectrum channel. Not being a tech geek my understanding and the explanation by the service person were not quite on the same frequency. My learning is by repetition and trial & error, but service person did not have adequate time.

The technician was great. Knew what he was doing and did it in a quick and efficient manner.

The Geek Squad Team always presents themselves in a professional manner. I appreciate the advance call letting you know they are in route and the courtesy manner in which they interact with you. I went from 4 to 1 remote during this service, so I am happy, happy, happy.

the agents installed my TV's and hooked up all my devices to my TV's. After they hooked up my devices they also showed me on how to get to my apps on my TV.

The agent installed and tested my DVD/VCR player. Very knowledgeable and efficient.

The Geek Squad reps came out to the house and installed 4 ROKUs. One TV had given me a hard time but the reps trouble shot the issues and made the systems operate.