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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2626 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 2,626 reviews
  • Rated 5 out of 5 stars

    The Geek Squad reps were OUTSTANDING!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps came out to the house and installed 4 ROKUs. One TV had given me a hard time but the reps trouble shot the issues and made the systems operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another Geek Squad Success!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation of our Sony Blu-ray to be compatible with our Sony Smart television and Samsung sound bar went smoothly and the Geek Squad member did an excellent job of explaining its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an odd situation with trying to connect a cd player, but the tech was able to figure it out which made us really happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was very knowledgeable. He knew exactly what needed to be done. We had all the cables needed so he just hooked up VCR and showed us how to be able to use remote to access VCR.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would definitely recommend Geek Squad Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help to set up my new TV with my receiver's sound system. It worked with the old TV but not with the new one. The technician was extremely pleasant & knowledgeable & tried everything to make the system work as it should. Although he wasn't able to do that, he did a "work around" to get the system working. Good Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and friendly service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time having called ahead on Saturday Morning, GREAT SERVICE friendly quality work, good information and programing of my new Sound equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my home computer and accessories after my move. Great service, very knowledgeable and helpful. Answered my myriad of questions too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gentlemen, that came were very professional and diligent. Got the job done immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend services of Geek Squad

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at all the wires coming out of the wall and knowing neither my husband nor I are techno savy, we decided to hire the geek squad to install our new TV, comcast box and DVD. It was a smart move! He had everything set up in no time, was friendly and polite, and best of all, showed us how to use everything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Person that came to my house was very professional. I wanted Netflix on my TV and did not realize that I already had it on optimum. All that needed to be done was set up optimum on my remote which he did. was very grateful. I ended up taking my fire stick back because I did not need it. I did this because I did not have a smart TV. Also did not know I can turn a TV into a smart TV using the fire stick. First time using Optimum so I did not know. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived on time, mounted by two TVs without difficult, cleaned up after the installation, and followed up to make sure we were satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ring doorbell service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie arrived early and quickly and professionally corrected the issue that I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed up all my tv’s

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek did an excellent job fixed everything I needed and more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad agent acted professionally.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent surpassed my expectations, was very professional and listened to my questions and responded to my concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt phone service and appointment time but we ended up getting it done ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Danny did a wonderful job setting up my systems!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like Danny for my Geek squad agent. He came out 6 months ago and installed my new TV and then just recently my Bluray player. HE KNOW WHAT HE IS DOING!!!! He answered ALL my questions, the installation was a quick job for him and he explained EVERYTHING I needed to know about my new unit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They got both tvs so I can use them

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up both tvs so I have had little trouble.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad installed this item quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad installed this item quickly and did a great job. I love the echo show but every so often it quits working and I have to recycle it other than that I would’ve given it a five star.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommend their work.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent advice, called before arrival, will come back tomorrow to finish the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian and Julian arrived promptly; they were very polite and knew what they were doing. They came, they saw, they conquered. Before they arrived, Brian told me that the part they were bringing, that I had ordered, was the wrong one. So, I went ahead a bought a new TV. They went back to the store to get it, saving extra trips. The new TV was installed, and mounted on the wall, using what the old one had been mounted. They even answered some incidental questions I had regarding the new system I was adjusting to. Both of them are amazing employees. Kudos the Brian and Julian.

    I would recommend this to a friend