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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2628 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 2,628 reviews
  • Rated 5 out of 5 stars

    Access to DVD players quickly

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were two gentlemen. They were both very courteous. The man in charge worked quickly and efficiently and were out of here in about 20 minutes. He helped me figure out how to access my DVD players on 2 smart TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What is this?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Diagnosed problem and fixed efficiently. Would use again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad technicians were very prompt and on time. They did an excellent job installing the Firestick on our TV and hooked up our printer to the internet and WiFi. The guys were very polite and professional. We will use the Geek Squad in the future if we need anything electronic or computer related installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job setting up my new tv

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was professional and did a great job installing my new tv and showing me some of the features to get me familiarized with my new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend the geek squad very fast, accurate, courteous, and get the job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart worker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very helpful and knowledgeable. What I really liked was that he kept at it till he found the problem. Most men would have given up. But he made sure everything was right before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that came was very good! Answered the multitude of questions we had and then some!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the Business

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cannot say enough how wonderful these 2 men were. Curt and Damian arrived on time. They were so very efficient, knowledgeable, patient and courteous. That doesn’t sound even sound like enough adjectives. They worked together so well getting everything put up, set up and working. They had with them all we had ordered and correct instructions on where things went. They cleaned up everything and left here like they had never been here. Answered ALL our questions and made sure we understood where to call if we had issues. I brag on your wonderful Geek Squad to all my friends and wouldn’t buy my electronics anywhere else ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior customer service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael installed my Roku stick and spent time showing me how to use this. Very helpful and patient with my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frntastic Service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were courteous and helpful setting up the tv and showing me how to use it and the new remote. The also helped me set Paramount plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Punctual, polite, informative & was very professional & knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    XBox Help

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician hooked up the XBox and gave a lot of pointers on how to use and enjoy it. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad did an great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased how well the 3 Geek Squad came in and set up my new tv and sound bar ane moved and set up the other tvs and dvd players, they were VERY GOOD

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was awesome! Highly recommend

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was amazing. Very personable, professional and knowledgeable! Would recommend to family and friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    on time, effecient, helpful, knowledgable

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time, were efficient, knew what they were doing, worked as a team, answered all my questions, gave a demo on how to use the product, they were great and cleaned up all the paper and boxes when they were done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up tv.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad got all my devices working properly. 123

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Streaming Device Hookup

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Tablo (DVR) for streaming and wasn't sure how to hook it up so I went and got a professional who not only hooked it up, but also showed me how to operate it. The tech was so impressed with the device he was going to get one for himself too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent did an outstanding job. Very professional and friendly.!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK install went perfectly.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was easy to schedule and I was kept up to date via text. The agent was efficient and affable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Helpful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there wasn't a Geek squad, just put into a cave. Their knowledge and experience is awesome. The Geek Squad must contribute greatly to Best Buy sales.

    I would recommend this to a friend