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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2628 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 2,628 reviews
  • Rated 5 out of 5 stars

    ROQU INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed ROQU sticks on my tv's and explained how to operate the new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will did a great job installing my new television in our bedroom and explaining how it worked and took away the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What did we (users) do to our remote? Out of whack

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our universal remote got out of sync somehow and resulted in not being able to get any TV .... in our main family room ... and we are retired so we watch a bit of TV these days! We called Geek Squad to discuss and after describing our situation the lady took us through a few procedures to try to get us back on track. Those did not work completely so she set us up an appointment within a couple of work days for a tech to come by and fix the remote and all the devices connected. Gee, that was easy so we now look forward to getting the remote working to control all those connections again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent help from the Geek Squad member.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad sent over James, who was very helpful and personable. He patiently answered our many questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad hooked my tv up to the internet!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my personal computer to my tv and also installed a Apple tv device to help hook up the tv to the internet. Outstanding and professional service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and efficient. He installed the Roku and asked if I had questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks Rule!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my sonos arc and sub woofer set up and was extremely pleased with the professional quality of the tech!! It works perfectly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad reps were OUTSTANDING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad reps came out to the house and installed 4 ROKUs. One TV had given me a hard time but the reps trouble shot the issues and made the systems operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did what they promised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    firesticks installation geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    professional showed up on tme set up 2 firesticks and showed me how to use. thankful for geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up tv quickly and professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs successfully set up our new tv and diagnosed problems. They was very professional. It was one of the best service calls we have ever had for anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up my vcr quickly and efficiently. Im very pleased with the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They connected my older model VCR/DVD within a short time and went over the procedures with me regarding how the inputs work. The techs were very helpful and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new firs TV stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great work & associates were very skilled & preformed expert service. Very helpful with setup & training

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game device set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game device set up was done very efficiently and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful in connecting my fire stick, finally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Sqaud guy kept in communication with me until the job was done, excellent work!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks mounted our new TV and programmed the remote. They were efficient. Highly recommend them to others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Persistence and Competence prevails

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took two visits, but they finished the job with success.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great service love my surround sound Ialways on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squd installed 4 rokus for me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Nick M. installed 4 rokus for me and did an excellent job of explaining everything to me.I would highly recommend Geek Squad (which i have for my computer and tv's), and in particular Nick M. Thank you Geek Squad.

    I would recommend this to a friend