Customer Ratings & Reviews

ALL of the staff at the College Station store are EXCELLENT representatives of your chain. Everyone from the managers to the installers and repair people go above and beyond to accommodate my unique situation. The "call center", on the other hand, are useless and make getting ANYTHING done almost an impossibility.

Agents were excellent and explained everything to me about the new devices.

We're a lot ignorant when it comes to new technology. Our Greek Squad representative was understanding and patient and got our devices started and working for us. He was very knowledgeable and quick.

Jamal hooked it up quickly and made sure it worked and I understood how to operate it. Great job!!!!!

The Geek Squad reps came out to the house and installed 4 ROKUs. One TV had given me a hard time but the reps trouble shot the issues and made the systems operate.

I needed help setting up my new Roku with my smart TV. I had 2 people come and they were excellent.

I purchased 2 flat screens and a stand for the larger one for my rental condo. Scheduled delivery, set up, installation, connection to various devices, haul away old tube TVs, etc. through my Total Tech Support. The geek squad tech actually called me the night before to verify exactly what I needed (amazing!). He was on time, professional, courteous, and honest. The DVR/VCR was an older model and not compatible with the new TV’s so he made sure the account was credited (not knowing it was free in my total tech support).

The 2 agents that installed our 85-inch Sony TV and full motion wall mount were outstanding. They measured everything and made sure my VCR player worked and that we were connected to the internet. Now we can cast pictures from my computer to that huge TV screen. They then tied all cables together in a neat bundle. Those 2 guys even wore shoe covers in the house on our carpet. You should give them a pay raise. Great job Best Buy.

The Geek squad person was helpful ,nice and got all we needed to get the devices up and running . Very knowledgeable.

He was very polite and through very knowing with his experience

Very satisfied with service and have used them before .

The agents installed a DVD player to our TV that goes through a sound bar that we could not figure out. They followed all of the COVID 19 rules and were extremely nice.

Really satisfied with the outcome so can’t complain about anything!

Competent, efficient, he got what we wanted done which was to install our roku. He was positive and friendly. I would request him again. Jan Schwarz Joel Schwarz

Great guy he did a wonderful job. Very nuce, and helpful. ...............................

Some of the best quality work I've ever seen. Technician were very knowledgeable and took great pride in the installation. They went way above and beyond to insure that I was happy. Took the time to explain what they were doing and why it had to be done that way. Explained how to operate my devices, and did not rush through anything. If i could remember there name I would definitely request them to come back for future installations.

Geek squad inspected my Apple TV connection and reset them. The connection settings were my problem. In doing so I regain access to my feed and can watch programs again. Thank you very much and your guys did a great job!

They did a great jobKnew what they were doing. Fast and efficient!

The technicians that came to my house were fantastic. They knew what they were doing, punctual, polite and clean. What I didn’t like was the price I was charged by Best Buy. I paid an annual fee for what was always free Geek Squad service. I will not renew it in the future.

Great install and setup! Technician was thorough and explained every step of it.