Customer Ratings & Reviews

The agent programmed my remote control to all my devices and taught me how to use it. He was very patient and attentive to my needs.

Great job answered all my questions and set everything up perfect and explained everything

The guy was very thorough. all fixed. thanks to total tech I didn't have to pay for visit. very worth the money.

Geek Squad team was terrific...professional, courteous, and they knew exactly what to do to get hardware up and running. Thanks

Connected my sound bar and adjusted the settings and instructed me in how to adjust it. Also discovered and fixed a problem connection between the TV and the cable.

The agent helped me set up a mobile TV for streaming. He was polite and efficient. Five star service.

Customer service was patient with my issue and appointment was confirmed

Danny is excellent! He came and finished my set up, tested the system and it worked! Love that he was wearing booties:-)

Very professional individuals. Knew exactly what to do to fix my TV.

Im not a tech person. This representative made it so simple for me to understand. Weeks later im still doing good on my own. Thank you.

The Geek Squad agent was punctual and efficient in installing and configuring my DVD with my Harmony report and sound system. He was thorough and took the time to train me on the new equipment.

The agents set up a remote infrared device for my TV.

We can't say enough good things about Nick and John! Excellent technicians! We struggled with an unstable internet connection for 2 years. We called the provider and TV support (LG)...no help...pass the buck! As a last resort, we connected with Chris (top guy) and he immediately diagnosed the problem. Techs, Nick and John were dispatched and 1 1/2 hours later, problem solved! We have used Best Buy Geek Squad several times and they NEVER disappoint. Investing in Total Tech is the best money I have ever spent.

Jamal hooked it up quickly and made sure it worked and I understood how to operate it. Great job!!!!!

They did a great jobKnew what they were doing. Fast and efficient!

They were very kind explain very well I feel comfortable with them because I’m not very good with this kind of stuff and they very patient teach me and I really appreciate them I would highly recommend to either i’m so glad have this kind of service. it very saw my problem. they are so professional also. and thank you again.

Agent tried to connect cable from exfinity but was unable to so xfinity gave us the wrong cable nox

The 2 agents that installed our 85-inch Sony TV and full motion wall mount were outstanding. They measured everything and made sure my VCR player worked and that we were connected to the internet. Now we can cast pictures from my computer to that huge TV screen. They then tied all cables together in a neat bundle. Those 2 guys even wore shoe covers in the house on our carpet. You should give them a pay raise. Great job Best Buy.

I needed help setting up my new Roku with my smart TV. I had 2 people come and they were excellent.

Great install and setup! Technician was thorough and explained every step of it.