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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 2,629 reviews
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was our Geek Squad Rep and had called to verify appointment before arriving. He explained the process of the LG TV installation as he was doing it and answered all our questions (we had quite a few) and made sure we understood how to access anything we wanted on the TV including apps like Disney+ and Netflix. He also was able to install our blue-ray neatly into our existing audio/visual stack. Professional and friendly service - glad we chose to go with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV Installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squak technicians are always courteous and knowledgeable regarding the products that they are installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done in a timely fashion.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed my central remote to access Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek ingenuity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad made everything work and showed me how to work my new system what a relief

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my DVD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my DVD player and hooked it up to my tv and told me how I could mirror my laptop to my tv, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly hung my televsion. Much apperciated service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed two Fire Sticks for me. He did all the installation and helped me will getting enrolled with HULU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coordinated complete set-up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs sent were fantastic. They were professional, knowledgeable, and very friendly. They came in, looked over my situation, quickly moved to get all units set up and programmed properly, then most importantly: explained everything in detail and wrote it down for future reference.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad got all my devices working properly. 123

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality and Professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your rep did a great job of “untangling” issues with a soundbar installation that were complicated by my experience skilled efforts. He not only installed the Bose soundbar quickly, he set everything up to work easily through one remote. Many thanks for his professional and quality work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT JOB

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kenny was very knowledgeable & patience with customer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pleasant and patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is for Luis, he did a good job of explaining and showing us how to use features on the tv. However we are still not able to get Bally sports as promised

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knew exactly what to do to simplify TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was able to organize and make simpler all the wires on the back of the TV and work with us on understanding new remote, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great, moved out old tv completely setup new 85 inch Sony tv and connected Blu-ray, Bose system Dvr etc. very professional and knowledgeable also very pleasant.i would recommend using the geek squad ,worth every cent. Would use them again ,great job thanks again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANKS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your tech staff is awesome. Thank for all the help installing and showing us how to operate equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did what they promised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    how the agent set up my appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent setup my appointment quickly. I would recommend to any of my Valley friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best tech help!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verizon sent us 3 unsolicited “new” set top boxes. Jake of the Geek Squad came to the house to install them for us. He was very professional & told me a lot about the boxes provided to us. I would give him more than 5 stars if it were possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer forever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and very professional. He took time to explain and show me how device worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional, courteous and prompt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely professional and knowledgeable! Very prompt on time with a call ahead to ensure tech visit went well. Will not hesitate to use them in the future when needed!

    I would recommend this to a friend