Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2628 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,628 reviews
  • Rated 5 out of 5 stars

    Great Geeks!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks hooked up the DVR and explained what they did. The also corrected some remote problems. They showed up on time and cleaned up after the work was done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy fix

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative from Geek Squad was able to set up my mother's Roku device very quickly as I failed to be able to instruct her on how to do so over numerous phone calls. Expensive but cheaper than a flight to Florida to do it for her. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done in a timely fashion.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent programmed my central remote to access Roku.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek ingenuity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad made everything work and showed me how to work my new system what a relief

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Was Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great setup help. Well mannered and careful of my home and the installation of the TV. Even left a phone number in case I had any problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad reconnected our TV!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent reconnected our TV quickly and neatly. I learned that the TV had secret on off touch spot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get it done right the first time every time. I went from all day doing it myself to in and out. HAPPY!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Starlink

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and calibration of Starlink satellite

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Incredible !!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great professionals !! Geek Squad is the best on the planet !! Would reccomend them to everyone who needs experts in their various fields of expertise !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad enabled tablet to view on TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was extremely patient and knowledgeable. He took time to explain each step of the process in getting to the results we were wanting. He showed us the connections that were needed and the cables with their various names of the kinds of terminals. He was never condescending of our low level of technical knowledge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pleasant and patient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this is for Luis, he did a good job of explaining and showing us how to use features on the tv. However we are still not able to get Bally sports as promised

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony was our Geek Squad Rep and had called to verify appointment before arriving. He explained the process of the LG TV installation as he was doing it and answered all our questions (we had quite a few) and made sure we understood how to access anything we wanted on the TV including apps like Disney+ and Netflix. He also was able to install our blue-ray neatly into our existing audio/visual stack. Professional and friendly service - glad we chose to go with Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple TV Installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squak technicians are always courteous and knowledgeable regarding the products that they are installing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my DVD Player

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my DVD player and hooked it up to my tv and told me how I could mirror my laptop to my tv, too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped us get all TVs to streaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were changing to streaming TV and it was done in a timely manner. Instructions were given and he had us try every TV and option to be sure all was working and we understood how to use it. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heather is the best very helpful and great knowledge of all products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Installation and Answered All My Questions!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed my new new router and Apple TV device quickly and efficiently. They got all systems up and running and got me connected to all the apps I wanted, plus helped me connect up all my wifi dependent devices including my printer. They answered all my “Boomer issue” questions with patience and didn’t leave until I understood 100% how to navigate everything. I am very happy with my much improved wifi and the ease now with which I can stream the films/programs I enjoy. Both of them great guys who did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire Stick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed two Fire Sticks for me. He did all the installation and helped me will getting enrolled with HULU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my problem immediately.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the team you sent. They were pleasant, professional and knowledegable. Also they were accomodating and fun to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Curtis!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Curtis was our technician and he was wonderful to work with. He answered all our questions, asked questions before performing the work, and did a great job. I hope he gets points for being polite, courteous, and efficient. He brought a new TV for us that we purchased from Best Buy and also moved our older TV to the bedroom and totally set it up. Everything is working beautifully.

    I would recommend this to a friend