Customer Ratings & Reviews

Extremely pleased with the service and technicians. Have had the team in a couple of times and they are always personable, professional and efficient. Great to have an individual rep (Sal) assigned to my account. Feels like he knows my set up now which makes any further work that might be required more efficient.

Excellent service by Geek Squad, professional all the way

Dave is exceptional. Very knowledgeable. Let me know what time he would arrive

Excellent set-up, no issues. Very polite and helpful associate-thank you!

Your tech staff is awesome. Thank for all the help installing and showing us how to operate equipment.

Agent was friendly and very professional. He took time to explain and show me how device worked.

We were very pleased with Daniel who came to install our Roku Express equipment to the televisions that were not a Smart tv. He was on time and explained how to use them and answer all of our questions. He was given limited info on his work order, but after explaining our situation he got the job accomplished. We appreciated the work that he did for us.

this TV was a gift from my family to my Aunt in Florida and you Installation Team did an exceptional job not only setting up unit for her successfully but aided me in making it a ChristMas SURPRISE for her!! They were respectful and accomodating to her needs and even recommended another unit that would help make her viewing experience more beneficial!

I'm back to enjoying my video library of over 200 video's thanks to Chris and team installation of my new Sony 43" TV. I also had added the apple box and with ease they were able to connect my Blue Ray and yep my VCR. Awesome! Thank you for have such an expert team.

Both individuals were very friendly and knew what they were doing. Professional and hard working.

Excellent competent service by technicians that really cared about doing a great job!

The Geek Squad was able to organize and make simpler all the wires on the back of the TV and work with us on understanding new remote, etc.

I have used the Geek Squad many times. They are always so nice and very helpful. They show up on time and they get the job done quickly. Thank you so much Best Buy for hiring such great folks.

The agent was wonderful. She set up my laptop and checked out my desk top and everything works just fine.

I called Geek Squad on the afternoon of Friday, March 4th and was fortunate enough to be helped over the phone by Marietta. She set up an in-home appointment (order # 1122063650584) for me on March 5th, the very next day. Wow! She also found a discount which lowered the cost of the appointment. Marietta's outstanding customer service made MY day. I am writing this revie to make sure that Best Buy knows what a "gem" they have in Marietta.

wonderful service. we were very surprised by the courtesy and efficiency of our technician.

Courtney arrived within the promised window. She assessed the situation, arrived at and implemented the satisfactory solution in a timely fashion. Her experience with issues obviously was a huge positive. Thank you Courtney. My only area of opportunity would be for Courtney to smile a bit more.

Agent was friendly and very helpful. Was able to hook up my Roku quickly and made sure everything was working fine before he left.

Scotty & Bobbie did a great job. They answered all of my questions and were extremely diligent with their COVID safety protocols.

Polite on time and efficient Geeks!!! I'd recommend!