Customer Ratings & Reviews

They are very nice ,friendly people, respectful , know what they are doing .They come in time and know how to act very well.

They were good in explaining and looking up what we needed to get started.

Courtney arrived within the promised window. She assessed the situation, arrived at and implemented the satisfactory solution in a timely fashion. Her experience with issues obviously was a huge positive. Thank you Courtney. My only area of opportunity would be for Courtney to smile a bit more.

THANK YOU for setting up my new Sony TV !! Your expertise and quick setup was greatly appreciated. I LOVE my new Sony TV !!

Agent tried to connect cable from exfinity but was unable to so xfinity gave us the wrong cable nox

Great The agent was on time, explain the new equipment and very knowledgeable

I'm back to enjoying my video library of over 200 video's thanks to Chris and team installation of my new Sony 43" TV. I also had added the apple box and with ease they were able to connect my Blue Ray and yep my VCR. Awesome! Thank you for have such an expert team.

Geek Squad was great helping us to understand how to use our projector. They answered all our questions and were very thorough.

I scheduled an appointment to coincide with purchase/delivery of product....paid someone to house sit for the appointment. GS was called and I was told "sorry, new software caused problem." Really, GS has a software hiccup. Regardless, the item was installed and the BB Store Manager said they would reimburse the GS charges since I paid to have someone at the house, TWICE. Guess what, the charges were never cancelled. The only reason GS gets 3 stars is the installation was completed....plugging in a ROKU device....but the service planning and execution get a 0 stars. This damage control (refund) gets a 0 as well. I'll use Amazon in the future - no results, no pay!

I am very happy with the Geek Squad install. I had purchased a 4K blu ray player for my 4K tv. I tried to hook everything up but it didn’t work. Set up an install appointment and everything went smoothly. The technician showed up on time, was professional and nice. He hooked everything up very easily and he made sure I knew how everything worked before he left. I would recommend highly recommend the Geek Squad for any install work.

Geek Squad did a great job hooking up devices and showed how to use it

Brandon was knowledgeable and helped me understand why I was having a problem.

The two guys were awesome! Very helpful and knowledgeable. Set the standard for installers!

The agents hooked up my new blue ray perfectly, always good service!

The Geek Squad Team set up my 3 TV’s with Fire Sticks

Two reps from my cable company couldn't install a new remote. The Geek Squad rep installed it and successfully tested it in 5 minutes.

Hooked up my appletv and fire sticks. Very helpful and explained everything to us.

All be it, the two men that came to my house to help us pair my Mother in Law's hearing aids to her brand new 65" Samsung smart TV they were unsuccessful. So I spent $130.00 for nothing. Imended up buying another TV and spending a very frustrating hour with a customer service rep pairing the hearing aids to her new TV. Thanks anyway.

We were changing to streaming TV and it was done in a timely manner. Instructions were given and he had us try every TV and option to be sure all was working and we understood how to use it. Very satisfied.

The gentleman who installed my TV wall mount and TV did an excellent job! He was also gracious to explain a few things and answered every question I had. He was very professional, knowledgeable and pleasant. When he left, I had no issues with my Roku TV, the Roku remote, and my cable TV and was able to use my TV without any issues or unanswered questions.