Customer Ratings & Reviews

This young man was very knowledgeable, pleasant and got the job done fast.

Yes it costs extra but it is well worth especially when your cable connections to the old installation look like a Gordian knot . They installed the smart TV and programmed it for me, educated me on how to use it and its full capabilities. Prior to that they have also installed the older system Everything is done to perfection. They show up on time and will not leave until you are satisfied. It is well worth the time especially if you are getting up in age and are sometimes befuddled by silverware settings.

Customer service was patient with my issue and appointment was confirmed

The agents installed all of the equipment we ordered expertly, and it is working well. They also gave us instruction in its use.

Installer was prompt, efficient and explained the unit to me and how to operate it.

The men were very polite and knew what they were doing. Very pleased.

As always, Parker did an excellent job! He installed our antenna quickly and easily.

The gentlemen who came out to set up our system - 75" TV, universal remote, sound bar, DVD player, and cable box - were amazing! They came in and got started immediately. They were so efficient and completed the work beautifully! They carefully gathered up all the boxes and materials and took it with them. Once everything was hooked up, they made sure Prime and Netflix were connected and then took time to show me how the universal remote worked. I can't say enough good things about this service.

Very professional individuals. Knew exactly what to do to fix my TV.

I had a VERY HEAVY old Sony analog TV to be taken away before the install of my entire new system. The squad sent 2 techs as I hoped they would as I did not want to see anybody hurt their back! They called the day before providing an arrival estimate and did an efficient job of install. They were able to answer all my questions and overall were very professional and pleasant! I am so glad I did not try to do this myself!

The agent installed my new dvd player quickly and correctly

The geek squad guy installed my Roku Firestick, and set up my channels in a snap.. pleasant, polite, and technically savvy. Excellent..

The 2 gentlemen that came to the house were very efficient and helpful. They answered all of our questions and were also very polite.They fixed the TV problems and gave us tips on how to avoid them in the future. we were very satisfied with them.

We love our new Blu-Ray DVD player! Thank you to The Geek Squad for helping us set it up!!

I have used the Geek Squad many times. They are always so nice and very helpful. They show up on time and they get the job done quickly. Thank you so much Best Buy for hiring such great folks.

John&Michelle were awesome, visualizing the way to organize the numerous cables so that now we are able to utilize our soundbar and all the components. They answered all my questions and walked me though the set up. Kudos to Best Buy Total Care!

Much les complicated than old DVD player. The Technician who installed the player was thorough, polite and explained everything fully. He was terrific!!!

The agent installed quickly and efficiently installed the Chromecast with Google TV (HD) unit I had purchased. However, the $139.09 service fee for a 45-minute installation of $30 device to my TV was excessive in my opinion.

He set up and explained tv operations and was VERY patient with us seniors!

Agent removed DVD and VCR from one TV and hooked them up to another TV in order to hook up new DVD player to 1st TV. Made sure we knew how to operate remotes in order to play devices. Very pleasant, knowledgeable, unhurried. Removed a lot of extra cables not being used.