Customer Ratings & Reviews

the best buy agent is very knowledge able and has setup my home theater in the past twice. And has helped me with all my questions that I have for her. It was very easy to set up and walked me through the steps as needed.

The young man was excellent and he helped me the best he could.....he informed me I needed fire sticks and got a refund on one of my roku devices because there was 1 firestick in his truck . I still have the other 2 rokus not sure I can get my money back on those because at that time you had to go in to the store for a refund, my health prevented me from doing that.

The tech was very knowledgeable and got all my components working together as they should.

GEEK SQUAD help me setup my comcast downgraded cable box!!

Set up went well. Stable and secure. Always meets or exceeds expectations.

Our questions were answered intelligently and with our personal needs considered. We were very pleased with Geek Squad.

Beat service ever, they were on time and answered all my questions

I was very pleased with the team you sent. They were pleasant, professional and knowledegable. Also they were accomodating and fun to work with.

It was necessary that I add d elivery and had them remove my old TV as it was way to heavy for me to move on my own. They did not complain about it weight or having to take it away. If Best Buy did not have this su=ervice, I probably would have bought the same TV else where if the price was lower.

Geek Squad installed Roku very quickly on two TVs, replacing the cable boxes. They called ahead and arrived on time. They also assisted with downloading Spotify on one of the TVs, which was an added bonus. They were careful, respectful (removed their shoes) and really nice guys. We appreciated their assistance.

as always , the geek squad service is very, very, good! they are very proffesional get rid of all my mistakes

Tech was great. Set up and explaining how it works.

The Geek Squad representive took time and was MOST helpful in transferring data from our old computer to our new purchased computer from Best Buy!! He was very knowledgeable and explained the features of it to my wife and I. You have a very valuable employee and because of the great service we received, we will continue to shop at Best Buy!!!

The technician completed the work quickly and my system now works more efficiently.

no tv mounted; only help with computers----they are very professional and respectful/friendly/easy to converse with

First time it was two people and they were here for 3 hours due to the inability to exchange xfinity router with netgear as unable to pick up signal and having to wait on cell phone with xfinity. But othereise they were great with new roku Tv set up and switching all tv’s in home to streaming

Tyler and Troy are the most helpful people on the planet! Tyler came out to determine what we needed to switch to streaming services and replace security. Troy installed everything beautifully, explained and trained everything so well and truly partnered with us to get great results! I can’t recommend Tyler and Troy high enough! Thanks so much!!!

After we had bought a new 2020 smart tv and 5 year warranty through our local Best Buy we had the Geek Squad send a lady member out to set up the new tv with some added channels through the internet like Disney Plus, Hulu and ESPN along with our regular subscription channels like Netflix, Amazon Prime and a few others that were on the tv. The lady was real professional at her job and was done in no time. I do not know her name but kudo's to this lady and her fast work!

The geek squad not only mounted the TV but also added the exterior devices. They set up the TV in a very timely manner, checked everything out and made sure we knew how to operate the systems before they departed. Well worth the money to have the pros hook up the system.

Love the one stop shopping of purchase and install. The technian was great and offered lots of very helpful advice.