Customer Ratings & Reviews

The two guys were awesome! Very helpful and knowledgeable. Set the standard for installers!

Geek Squad was great helping us to understand how to use our projector. They answered all our questions and were very thorough.

The men were very polite and knew what they were doing. Very pleased.

I scheduled an appointment to coincide with purchase/delivery of product....paid someone to house sit for the appointment. GS was called and I was told "sorry, new software caused problem." Really, GS has a software hiccup. Regardless, the item was installed and the BB Store Manager said they would reimburse the GS charges since I paid to have someone at the house, TWICE. Guess what, the charges were never cancelled. The only reason GS gets 3 stars is the installation was completed....plugging in a ROKU device....but the service planning and execution get a 0 stars. This damage control (refund) gets a 0 as well. I'll use Amazon in the future - no results, no pay!

Installer was prompt, efficient and explained the unit to me and how to operate it.

The agent did a good job of installing the dvd player and showed my wife how to play dvd’s. However the old dvd player was set up with tv’s apps, Netflix etc. The apps are not on the new player and we have no idea of how to get them. Would have been great if installer had done that, or at least how to get them.

The agent installed two upgraded Roku boxes. He was polite, knowledgeable and an all around great guy.

Two reps from my cable company couldn't install a new remote. The Geek Squad rep installed it and successfully tested it in 5 minutes.

It was necessary that I add d elivery and had them remove my old TV as it was way to heavy for me to move on my own. They did not complain about it weight or having to take it away. If Best Buy did not have this su=ervice, I probably would have bought the same TV else where if the price was lower.

Yes it costs extra but it is well worth especially when your cable connections to the old installation look like a Gordian knot . They installed the smart TV and programmed it for me, educated me on how to use it and its full capabilities. Prior to that they have also installed the older system Everything is done to perfection. They show up on time and will not leave until you are satisfied. It is well worth the time especially if you are getting up in age and are sometimes befuddled by silverware settings.

The agents installed all of the equipment we ordered expertly, and it is working well. They also gave us instruction in its use.

The geek squad not only mounted the TV but also added the exterior devices. They set up the TV in a very timely manner, checked everything out and made sure we knew how to operate the systems before they departed. Well worth the money to have the pros hook up the system.

I had a VERY HEAVY old Sony analog TV to be taken away before the install of my entire new system. The squad sent 2 techs as I hoped they would as I did not want to see anybody hurt their back! They called the day before providing an arrival estimate and did an efficient job of install. They were able to answer all my questions and overall were very professional and pleasant! I am so glad I did not try to do this myself!

Geek Squad installed Roku very quickly on two TVs, replacing the cable boxes. They called ahead and arrived on time. They also assisted with downloading Spotify on one of the TVs, which was an added bonus. They were careful, respectful (removed their shoes) and really nice guys. We appreciated their assistance.

The agent installed my new dvd player quickly and correctly

First time it was two people and they were here for 3 hours due to the inability to exchange xfinity router with netgear as unable to pick up signal and having to wait on cell phone with xfinity. But othereise they were great with new roku Tv set up and switching all tv’s in home to streaming

GEEK SQUAD help me setup my comcast downgraded cable box!!

Blake was very efficient and pleasant when syncing my remote to the tv. Highly recommend him.

VARY KNOWLEDGEABLE. New all the right things to do. Very happy with the work.

no tv mounted; only help with computers----they are very professional and respectful/friendly/easy to converse with