Customer Ratings & Reviews

The agents set up everything and made sure it was working

The agent did a good job of installing the dvd player and showed my wife how to play dvd’s. However the old dvd player was set up with tv’s apps, Netflix etc. The apps are not on the new player and we have no idea of how to get them. Would have been great if installer had done that, or at least how to get them.

Austin and helper were very very good A+ AAAAAAAAAAA

Thye were on time and got it installed quckly. It works just fine

Agents who are very thorough efficient and use your knowledge and skills. To complete the task in a timely manner

knew what they were doing and did it fast and friendly

Had the Geek Squad assemble and install the Roku. The fellow that came was very efficient and friendly.

The service was quick and timely. The tech took the time to explain everything! Great service!

Call to let me know he was running late, which was fine. Got everything installed and all works well.

Tech was very helpful and very patient. He fixed the problem and found a better solution for us to use even tho it takes using multiple remotes. Works better and we get to use the "voice" command, which has been wonderful. We are so thrilled to have our home theatre system all working again, and it was such a simple solution. It was so worth the repair cost.

Glad we took the install package. Justin and Quienten did a great job, professional and entertaining. Doing well so far in working our equipment.

The Geek Squad was in and out to set up my aluratek antenna recording device within 40 minutes including a quick tutorial on how to use it - fast and efficient.

The agent hooked my DVD player up to my TV and provided helpful operational hints.

Both your Agents were great!!! Upon arrival they insured safety they put shoe covers on and their mask, they identified themselves they went right to the problem, they corrected everything that needed to be fixed and they explained to me what had happened and how to avoid any future problems they were fantastic please keep these guys on the payroll they deserve a raise thank you

I was very happy with this TV setup service in my home

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

Installed my new receiver and reprogrammed my harmony remote control. Was totally satisfied with their work.

Josh from Geek Squad did a great job on setting up my new Harmony remote to my home theater system!

Angela Was was the Geek Squad member who installed our Roku Stick and connected our new TV to our existing DVD/VCR recorder. She did an excellent job setting everything up and making sure that we knew how to operate the various devices and remotes. She was an excellent Geek Squad employee.

Netflix kept failing to work on my large TV. Geek Randall came to fix the problem. He knew exactly what was wrong, saying that he knew it as soon as he learned my address. Apparently it is a regional problem. He entered all kinds of identifications--passwords for service, my identifications, etc. Netflix came to life. It was an expensive fix. I was charged more than the usual amount.