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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2628 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,628 reviews
  • Rated 5 out of 5 stars

    Roku

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad assemble and install the Roku. The fellow that came was very efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call to let me know he was running late, which was fine. Got everything installed and all works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got Netflix to work on my TV.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Netflix kept failing to work on my large TV. Geek Randall came to fix the problem. He knew exactly what was wrong, saying that he knew it as soon as he learned my address. Apparently it is a regional problem. He entered all kinds of identifications--passwords for service, my identifications, etc. Netflix came to life. It was an expensive fix. I was charged more than the usual amount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was so helpful and got everything working right !!! It was worth the cost for hassle free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GaryMcCash

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the best. Very professional and technically extremely proficient. Will always go the extra mile to help you understand and operate the product. I will never be without the Geek Squad coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't say enough good things about the Geek Squad men that came out to set up our new TV and Soundbar. John and Tom did such a great job! While installing they told us just what they were doing and how the items will work. Then they showed us just how to work each remote and what to do if it did what ever. They were great!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation Nirvana!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skilled install guys who had been here before for another project. 85” Bravia 9 on a wall mount went up flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Apple TV 4k install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad setup assistance for my new Apple TV 4K unit was once again a good decision. My tech did an excellent job getting it setup, providing guidance on how to use it and setup my streaming apps. Very happy with the outcome of the appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Troubleshooting at its finest.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing experience. Very knowledgeable and great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How late is too late?

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now…how can I get my grandson to play with it. Now how late is too late to return it?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade of setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin and Morgan did work quickly while entertaining all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote set-up

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh from Geek Squad did a great job on setting up my new Harmony remote to my home theater system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad great install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good profetional service. We thank them for a job well done,great install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What can I say about set up!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These people are the greatest. They have set up my new computer, monitor, router, printer, and 2 new TV's. As a senior, I wouldn't have been able to do this. They were polite, patient, informative, and extremely helpful. Set up was smooth, everything works, We are extremely happy. So worth the money spent for total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, very professional, fixed my issue same day, I would refer them to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well done

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent, expert service reorganizing my devices and network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks installed my receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my new receiver and reprogrammed my harmony remote control. Was totally satisfied with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad visit

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service. They had us fixed up and running in no time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Expertise!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we took the install package. Justin and Quienten did a great job, professional and entertaining. Doing well so far in working our equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amplifier issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn't help me with my issue but were knowledgeable & professional.

    I would recommend this to a friend