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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 2,629 reviews
  • Rated 5 out of 5 stars

    Geek Squad is Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are the BEST! They are friendly and efficient. There was a problem (not their fault) and they handled it professionally and quickly with no inconvenience. They made certain I could use my universal remote which is no longer made with my new set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad person set up my computer quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the help Geek Squad tech gave me when he set up my new laptop and patiently explained everything to me as he added each function. He was very knowledgeable and saved me a lot of frustration by doing this for me in the convenience of my home. Thank you very much!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Configuring new components

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service setting all the components! All works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with this service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad delivered my tv, brought it down to the basement steps, mounted it on the wall, and did all the needed setup, including setting up several of our streaming apps. They were very competent, friendly and even gave helpful advice. And they patiently helped us learn the new features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed updates on my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VARY KNOWLEDGEABLE. New all the right things to do. Very happy with the work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was professional and helpful. He took his time and explained everything carefully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personable, Professional, Efficient. They were on time, most importantly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and very professional. We are not tech savvy so the agent explained the new device to us and installed the device on our tv. He answered our questions and gave us suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my stereo system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great and thorough job setting up my stereo system. Very professional & friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    home visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was great, Knowledgeable, communicated well, listens well, provided solutions and rationale for such, gave us honest assessments of efforts or balanced feedback about potential outcomes of various strategies.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent Michael isthe best in the business. Their has not been a time he has not been able to solve my problems, and i have been able to bring someone else who is satisfied with his service also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped us get streaming setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry do not have their na.es, but they were very respectful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very knowledgeable young man did his best to resolve our problem. One problem was fixed, another was the game creator's issue. He was pleasant and courteous. It was worth having him come out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good result after two visits by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First visit showed need for purchase of FireTV remote. After purchase, second visit was handled quickly and successfully.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive comments! We always love to hear about a job well done. It was a pleasure to help you out and we look forward to seeing you again!

  • Rated 5 out of 5 stars

    Router and Roku

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup my new router and 3 Roku devices. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great service for us seniors. The Geek Squad is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went above and beyond to set up my TV also took the time to explain streaming to me. He was very patient because I am new to streaming. The set up was quick and he explained everything to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was so helpful and got everything working right !!! It was worth the cost for hassle free

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad handled everything professionally.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on his game and the process went very smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad diagnosed and repaired faulty TV cable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Dom, diagnosed that our TV wasn't picking up the cable signal because of a faulty HDMI cable. Since the TV is mounted on the wall, he told us the length cable to buy. We rescheduled a time, and lucky for us, Geek Squad sent Dom again to feed the cable through the wall and connect it, something we couldn't do ourselves. Very efficient and excellent service.

    I would recommend this to a friend