Customer Ratings & Reviews

We recently switched from cable to streaming TV. With the home theater system we have, I would still be attempting to make the required needed changes to make the system work. The Geek Squad service folks did it in just a few short minutes.

The agents mount my TV PERFECTLY! They made sure it was in the perfect spot and wrapped all of my TV items up in the package it came in so I wouldn't lose them. Very professional work.

The professional and helpful service was appreciated also the patience he displayed when explaining the details to two very senior citizens thanks

I love Roku streaming. Our Geek Squad employee (Chris) was wonderful with helping me set up everything. I can't say enough great things about the Geek Squad. Chris made sure I fully understood the process and was very helpful.

We have used the geek squad for every purchase at Best Buy. It is in part why we buy there. This is a long tale, but the short of it is the geek squad persons that have helped us are great ambassadors for Best Buy and provide a service for customers that is both expert and helpful in many ways.

They were professional and knowledgeable and answered my questions.

The technician was courteous, patient and answered all our questions. He is another reason we buy at BB

Ryan is amazing ! Very friendly and knowledgeable. There wasn't a question he couldn't answer and there wasn't a problem he couldn't solve !!!!!! He is the best !!!!!!!!!! Awesome service !!

Excellent service. Efficient, friendly skilled. Returned a few hours later when I discovered TV was in advertising mode set for store. Came back to my house and fixed it

The Best Buy agents (Anton & Josh) delivered and mounted my two purchased TVs and made sure I was comfortable with the complete setup before they left. They also connected the VCR & DVD devices in record time.

Service was great and the price was right. Very pleased with this entirely. Appreciate excellent work done the first time! Thank you.

I had my DVD replaced. The Geek Squad were great as usual!

the geek set up the stabd and the tv but they did bot help with the old tv stand put it up stairs in the big bedroom. they did someone else would come and put it upstairs no buddy came,they did not set up the google tv but they came back to do thatt

I bought a TV for my sister and had it delivered and set up. She was very pleased and impressed with the professionalism and courtesy of the geek squad representatives

I can't say enough about what a great job Justin and Lindsay did in setting everything they set up and connected! They made sure we knew how everything worked and asked if there was anything else they could help us with.

The team was excellent. Nick met us at our house and listened to what we wanted. He then made recommendations and we are pleased with everything. The team that did the installation of several items also did an excellent job. They answered all questions before leaving. Communications thru-out the process were excellent and everyone was always on time and courteous.

We had one tech and he was great. He very patiently explained everything to us and set the TV up perfect. He really knows his business, sorry I don't recall his name.Wonderful tech, really knows his business. He was very courteous and professional.

Austin was awesome!!! He was punctual, professional and patience with explaining everything. What an incredible young man!!!

getting all he pieces together and installed but they did it

Just having problems with my TV they were very courteous and knowledgeable and even taught me how to scan and email