Customer Ratings & Reviews

We bought a Roku that makes TV viewing cheaper. We had a little problem setting up, but one of your employee came to our home and fixed it quickly. Thank you to this very nice young man.

Geek squad technician was super knowledgeable and very efficient.

JASON WAS VERY NICE AND RESPECTFUL..DID A GREAT JOB AN INSTALLED QUICKLY..CAME TWICE AND BOTH TIMES WAS A PLEASURE. AGENT WITH HIM WAS NICE AS WELL.

The two Geek Squad associates arrived on time, put on booties without even being asked, were polite, friendly and got everything up and working in just a few minutes. I was impressed!

The installer installed the tv quickly and hooked up my existing sound bar. I will install my DVD when I have time to unplug it from a large wall unit. I told your installer he did not have to do this as I would take care of it myself.

Justin was great and explained things as he went, but so complicated I could never have set it up without Geek Squad.

People were knowledgeable. Took time to do it right.

We recently had some equipment replaced for our home tv viewing. Devin was there, ready, willing, and competent doing the work - not a wasted minute. We have used GEEK Squad about 5-6 times in the past for various purposes - the Squad is the best! Thank you Best Buy for excellent service!

The tech was knowledgeable and diligent in setting up an old system.

The technician(Chase) was excellent. Explained and demonstrated how everything worked with a hands on training. He made sure we were comfortable with the operations. For Seniors this is a great service.

Delivered on time and set everything up. They also explained the difference between using the "built-in" Roku and my original Roku device, They made certain that everything was functioning as it should.

The technician installed our Wii console after taking the wall mounted TV down. After hooking up the Wii, he reinstalled the TV and hid any wires perfectly. Finally he connected the Wii power board and made sure all was working and we were happy before he left. He did it all in 30 minutes.

The unit is a bit slow in responding to the remote which frustrated me initially. But if you can wait a few seconds it quickly goes from Blu-ray to TV. Fidelity is great.

Bought a 3-tier glass top entertainment center and a 43" 4k tv and the guys from Best Buy came out, brought the items and installed them in my bedroom. Great service quality.

They did a great job with the installation and explaining how to use my new surround sound system. Definitely would recommend them.

The agent installed my tv and set it up for my using it. He also installed my Amazon Fire Stick and removed my Xfinity/Comcast equipment from the wall in order for me to get better reception.

The agents were professional, installed my tv and answered all the questions I had at the time. Best Buy and the Geek Squad will always be highly recommended to my family and friends. Thank you for a great experience!

Terrific and thorough. Showed me how to save money but I elected to buy a new tv anyway!!

The agent made my DVD connection work by clearing out old setting for ATT Direct TV to allow set up with Spectrum, current provider. This should've been done by Spectrum in their set-up of my system with them The only reason I didn't give 5 stars is because the agent spoke and explained too quickly......for me an older person who is not techy and needs to understand and sometimes write down sequences He was very efficient but a little hasty

The techs were excellent in setting up my tv and sound bar along with all my other external devices. They made sure everything worked and showed me how to operate my systems.