Customer Ratings & Reviews

I was very pleased with the promptness and friendly and efficient set up of my Roku on my tv's.

Timely arrival and fast setup of media streaming connection to in home Wi-Fi system. Great customer service and friendly personality!

Great job! Keep up the good work. Would recommend them.

Very efficient, respectful, effective, responsible and knowledgeable staff! They were on time and fugured out the whole installation in a very short and rimely matter !

Wonderful service! I usually hate buying new technology because i can nevet get it set up correctly, but this was hassle & worry free. I will definitely use this service again!

The agents set up our Roku and noted poor signal. They resolved the problem and vastly improved our entire network. Very grateful to Elvin and Brisn

Technician was greatly professional, helpful & very pleasant. Answered many of my questions and very patient. A true pleasure and excellent experience.

I've had some equipment problems non to which were any way related to BB yet they were involved and concerned on my behalf. I am a total tech subscriber and it was them that were also very competent and forthright.

Nick and Travis were great! However Anthony sold me the wrong Tv and mount. Also the device that works on my old tv that was moved to the guest Bedroom. Jeff was not available when I came in so I had to use Anthony. What a Mistake!

The person who installed the Disk Player and AV Receiver was patient. The only concern I have is that I called a couple of times to try to arrange a follow-up consult to learn how to access and operate settings and have not heard back. Guess I'll have to contact Best Buy or call the installer again . . .

Everything works fine.They do it fast and efficiently

First time using Geek Squad; had trouble setting up my new smart TV and You Tube TV so I called for help. Agent was prompt, courteous and very patient with my "low" tech ability. Would definitely use Geek Squad again.

Easy set up and good sound quality for my 95 year old Uncle.

Awesome service! Very courteous and friendly! Highly recommended!

Doug, hooked up my computer and printer and transferred my files etc from the old computer so quick. I could not believe it. I thought it would take hours but it only took an hour. Great Job Doug!!!!

Courteous and efficient. They explained everything clearly and made sure I understood what they told me.

The agent installed my antennae and ensured that all settings were working properly. Customer service was excellent. I am very pleased with the product and installation.

The technician explained how to use the remote professionally and treated me with dignity. Thanks.

While I'm sure I could have done this myself, the Geek Squad associate was here to install a smart TV and sound bar as well as the Roku. The Roku set up and install was done professionally and quickly ... about 5 minutes and has functioned perfectly since the install!

My service provider was Stacie Sellers and she was efficient, prompt, competent, cordial, quick. She gets an A+ from me. Glenn Tickner