Customer Ratings & Reviews

The agent installed my new piece of electronic equipment very quickly. He has been to my house before for computer issues and is extremely knowledgeable. Very competent

great service very helpful and very happy with everything

The Geek Squad came to my house on time and got to work immediately. My Roku that I purchased from Best Buy wasn't working with my internet . They recovered my password and got it working( streaming) with my TV. They did an excellent job!

Very professional, friendly, helpful, accurate, quick and knowledgeable. Wore his mask and stayed his distance throughout the entire procedure. He also identified himself upon arriving. Very respectful of our home.

Geek Squad were wonderful installing and explaining the functions of the Sony DVD. Excellent and efficient service - Nice Reps

Ethan made it so easy to go from my tv to the DVD player with the new equipment, just one button to touch ---so easy, he's a very smart young man.

Geek Squad is the best. I don't know what we would do without Geek Squad. They are always there when we need them. The surround sound system they set up for us is wonder.

The Best Buy Geek Squad technician set up and installed my new blue ray dvd player, then showed me how to use it, which was very helpful!

The Roku is great. We really appreciate Nick installing it last minute with his busy schedule. He is a great technician.

Had a very good tech today. She was very patient, diagnosed the problem and the system works well. Didn’t leave until the system was completely checked.

Cas from the Edwardsville, IL store arrived as scheduled. She was competent, efficient, and friendly. I appreciated her knowledge and would work with her again. Thank you for sending her!

The agents mounted the TV and set up all the devices showing experience and knowledge. They explained how to use the devices from the remote.

Cannot say enough about the team of individuals that have come to my home to assist with an install. Cameron, Robert, Michael, and so many more. Thank you!!!!!! They were AMAZING!

Geek squad representative was astonishing. He helped us with a problem that we had to endure for almost four years. Way to go Geek Squad!

I needed my blue ray player connected to my new tv. It was taken care of to my satisfaction. A few other questions were also answered so that even I understood.

This was a pleasant experience, we made our home less dependent on cable and would def use them again!

The agent connected all roku devices for us. He also connevted a new printer while he was here. Very efficient and knowledgeable.

Had the television, soundbar and dvd all hooked up. Everything works fine.

I don't know what I would do without Geek Squad! Katherine did a great job setting up our TV, Roku, X-boxes, etc. Then Katherine also explained how to use everything!

I’m okay with the service and them hooking up the equipment... I feel charging an extra $50 each time I want or need something hooked up after the initial fee is rather redundant and extremely expensive for senior citizens! I purchased a TV, sound bar and nvidia shield in less than a few months... They came out and hooked me all up but then I realized they left my Ooma phone unwired!