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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 2,629 reviews
  • Rated 5 out of 5 stars

    Sony 4k video player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my 4k DVD video player quickly and in a professional manner. They then showed me all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The staff member reconnected my Roque device for me. I have a kitten that disconnected the cable and I did not know where it belonged. He also answered questions about the device

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad helped with follow up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and showed me some stuff to add. Straighted out some initial problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New 4K player setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preston and associate did an excellent job hooking up my new 4k player and it works just great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad WOW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad guy ( I think his name is Pete ) was wonderful. Very patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setup of our Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent setup are TV and walked us through the initial necessary steps we had to do with a great deal of professionalism.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were extremely patient, knowledgeable, and happy to answer all of my questions. They are both valuable assets to your business!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cutting the cord

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helped cut the cord with attenae and streaming services. They also showed me how to rescan the attenae periodicLLY TO IMPROVE service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay for the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly and professional. They connected all of our devices quickly and efficiently and explained all of the equipment. Kept the work areas neat and tidy. Top notch job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vivian from geek squad is a very good person she does a very good job I would like to have her again

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Blu-ray player continuing issue not properly fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of our blu-ray dvd to our already installed flat screen TV went fine, but even though our technician, Matt, walked me thru, I could not duplicate after he left. I called the store, who claimed someone would be in touch. Nope. I did have Matt's number from his initial call before getting to the house, and called him directly. Matt responded and said he would be happy to help, but after making an appointment for him to come back, I never saw or heard from him again. Still can't properly use our blu-ray player to watch our wedding dvd's!! HELP!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Reconnect Yamaha Amplifier Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the Geek Squad Programed my Directv Remotes to my 3TV's, One of the Geek Squad members told me that my Yamaha Receiver for my Sound System did not work. I have NEVER had a problem with my Sound System, Yamaha Receiver and my (Cerwin- Vega) Speakers. Being a Disabled Veteran, I cannot go behind the Entertainment Center, nor be able to figure out what the problem maybe. I Pray that your Technicians will be able to figure out the problem so that my sound from my TV and Radio can come through my Sound System, Please !!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad fixed my DVD hook up very quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents reconnected my DVD player to my TV. They were professional and arrived on time. They answered all my questions and showed me how to trouble shoot this problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very helpful and got our TV set up with a ROKU which allowed us to stream our programming after our service failed twice to get it operating. Bravo!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent tech person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad tech was wonderful!! Easy to talk to and answer all of my question's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad patient and kind with elderly senior.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a wonderful job helping my elderly mother in assisted living with her tv program recordings. They were so patient and kind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need help? CALL THE GEEK SQUAD!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great very helpful!! We did not have to left a finger! I highly recommend the service to everyone, the Geek Squad is top ten in our book!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad hooked up my DVD player correctly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents got my dvd player connected the right way so not only could I play CDs but now I can watch DVDs. They checked all the wiring and even programmed my remotes so it was more functional. Great guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent successfully set up the TV in my new home and connected it to the peripherals I had like a DVD player. All works well thanks to the efficiency of the agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad delivered and set up my new DVD player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad member did this swiftly and fortunately had an extra cable in his van that I should have included in my on-line purchase. Then he showed me how to use it. He did all of that in about 20 minutes, maybe less.

    I would recommend this to a friend