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Customer Ratings & Reviews

SKU:
5732350

Customer reviews

Rating 4.7 out of 5 stars with 2629 reviews

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95%
would recommend
to a friend

Customers are saying

Customers are impressed with the overall performance of the Video Device Setup, frequently praising the technicians' friendliness, expertise, and ability to get all devices working properly. The technicians also received positive feedback for their clear explanations of complicated systems and their skill in connecting various devices, including TVs, streaming boxes, and internet services. Many customers appreciated the thoroughness of the setup process. The service successfully addressed connectivity issues and ensured smooth operation of the new equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,629 reviews
  • Rated 5 out of 5 stars

    Great repair person

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Malechi was amazing. Took care of everything in a few minutes!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hearing aid aid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed the device connecting the TV to hearing aids. This was extraordinarily helpful. We couldn't do it ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pure Joy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought my LG OLOD tv with geek squad set up. Two of my best purchases that i have made in years. So very happy ever since my set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tge best around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad helped me with several items i am so pleased with their patient help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100% complete setup with zero issues. From arrival to departure, Nick and Dallas did an outstanding job. My setup is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both were very helpful. Wish I could call them directly with more questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar reconnect and teaching

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous! Great explanation and set up that I’ve never had before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased phone from Best Buy not service provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good experience. Everything transferred over within an hour of purchase. Can't get away from Verizon upgrade, but $$ of phone made up for that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad video player set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Blu-ray player was hooked up to the TV and agent made sure it worked. He did not however go over the workings in detail. I had to figure it out the next time we used the player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job Installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good job doing the set-up and teaching me how to use the new device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound Bar Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installers were on time and knew what they were doing. Thoroughly discussed the product and its functions. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great and setup my tv, dvd player and etc and all is working great! Thanks to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came promptly. Great work connecting all my devices to my remote. Friendly, patient, and very knowledgable agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed router, printer, & Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Service...patience with me. I am deaf. My sister Annie was with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted the TV and connected the my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad services are great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person was knowledgeable, efficient and understood what I wanted. He did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional and answered our questions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only did they install our Firestick and connect it with our Logitech remote they looked and fixed our outdoor speaker.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Kathy. Thanks for your kind comments! We pride ourselves in our customer service and our ability to solve our clients' problems and we look forward to helping you again.

  • Rated 5 out of 5 stars

    Installation was a breeze thanks to Geek squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They helpfully showed me all the functions, unfortunately most of which I have forgotten. Do you have some kind of tutorial that technically challenged people like me can attend?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Joshua Teamkin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joshua Teamkin was outstanding. He and his colleague helped me figure out how to use the tv and soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic job nice people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs set up our DVD with the tv so we could use it for a class that meets in our home.

    I would recommend this to a friend